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Senior Technical Support Engineer Jobs

Senior Support Engineer Jobs
By Lilt At Indianapolis, IN, United States
Excellent interpersonal and customer service skills
Strong problem-solving and critical thinking skills
Skilled in troubleshooting reported issues and providing problem resolution
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
Ability to identify, create and update processes and procedures in knowledge base to assist in more efficiently resolving future issues
Excellent spoken written English skills
Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
Senior Technical Support Engineer
By Ironclad, Inc. At , San Francisco, 94107, Ca $105,000 - $145,000 a year
Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience.
Identify and author knowledge base articles for product features and FAQ's and how-to.
Leverage your customer interactions to help improve product roadmap and customer experience.
3+ years of experience in a technical or product support role.
Strong technical aptitude and exceptional communication skills (written and verbal).
Excellent troubleshooting and deep analytical skills
Senior Technical Support Analyst
By SCHWAN'S At , Pasadena, 77506, Tx
Support and mentorship from team members who are authentic, good-natured and highly skilled.
Competitive wages, incentive pay and a comprehensive package of benefits.
Under general supervision, this person installs, configures, and maintains operating system workstations and servers in support of business processing requirements.
Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software.
Manages the image releases with external equipment suppliers.
Opportunities for career growth with a well-established food company.
Senior Support Engineer Jobs
By Decisions At Virginia Beach, VA, United States
Significant experience in software development and technical support roles, showcasing advanced problem-solving capabilities
Assist Tier 1 and 2 support engineers in addressing complex issues, sharing expertise and knowledge to drive faster resolution
Shall have at least five (5) years of specific software engineering experience related to front-end and back-end applications and/or data services
Shall possess experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex heterogeneous environments
Shall possess experience with automation and engineering tasks, data, infrastructure/operations, and security engineer tasks in various environments
Exceptional communication and collaboration skills, with a proven ability to lead and mentor technical teams
Senior Technical Support Engineer
By Ping Identity At , $65,000 - $100,000 a year
Extensive experience with one or more Single Sign On, Access Management and MFA products.
Excellent understanding of Identity and Access Management concepts and use cases.
Serve as a SME for your product practice and our customers, develop advanced knowledge
Deliver excellent customer experience and exceed customer expectations on high-quality solutions, response, and resolution times.
Own and manage support cases and troubleshoot to complete resolution.
Contribute to knowledge resources, including creation, maintenance, and enhancements of knowledge articles/documentation/solution guides (internal/external) following the principles of KCS.
Technical Support Engineer Jobs
By Backroads At , Berkeley, Ca $90,000 - $110,000 a year
Working knowledge of remote access technologies such as VPN, RDP, etc.
Ongoing documentation of processes and procedures related to duties and responsibilities
Knowledge of Microsoft Active Directory and Office 365
4+ Years experience in IT technical support
Experience in support Windows Client Operating System i.e. Windows 10, 11 in a business environment.
Working knowledge of Microsoft Windows RDP and VPN technologies.
Technical Support Engineer - Vrealize Automation - Opportunity For Working Remotely Newark, Nj
By VMware At , Newark, Nj
SQL and Postgres database management and querying to successfully administrate, query, locate information within databases for to troubleshoot issues.
Exposure to a variety of enterprise applications and management software
Basic Hypervisor (vSphere, Hyper-V, Citrix XenServer, KVM, etc.) technology knowledge to assist with issue diagnoses.
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Day to day you will use the following technical skills:
Other beneficial skills that will help add value to the role:
Technical Support Engineer Jobs
By Cole Technologies At Phoenix, AZ, United States

Provide Tier 1 or Tier 2 technical support to assigned business customers. Troubleshoot complex issues remotely using our RMM tool and interface directly with end users. Perform basic to intermediate ...

Technical Support Engineer - Vrealize Automation - Opportunity For Working Remotely Boston, Ma
By VMware At , Boston, Ma
SQL and Postgres database management and querying to successfully administrate, query, locate information within databases for to troubleshoot issues.
Exposure to a variety of enterprise applications and management software
Basic Hypervisor (vSphere, Hyper-V, Citrix XenServer, KVM, etc.) technology knowledge to assist with issue diagnoses.
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Day to day you will use the following technical skills:
Other beneficial skills that will help add value to the role:
Technical Support Engineer (M/F/D)
By VMRay At United States
Engaging with Product Management and Development to submit bugs and enhancement requests
5-7 years experience in supporting software solutions
Professional experience in the area of Cybersecurity beneficial
Be a hands-on learner that can absorb new knowledge rapidly and independently
Really good writing and speaking skills in English
Knowledge in scripting and Linux beneficial
Technical Support Engineer Jobs
By Subscribe At Tallahassee Metropolitan Area, United States
Manage and address electronic tickets efficiently
2+ years' of technical support experience
Strong written and verbal and troubleshooting skills
Reproduce customer environment and run tests
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Technical Support Engineer Jobs
By Millennium Management LLC At , New York, 10022, Ny $100,000 - $175,000 a year
Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
Knowledge of Active Directory, Exchange, Citrix remote access and application delivery
Must have excellent written and verbal communications skills as well as strong customer service experience.
Leverage ServiceNow to manage incident and problem workflows
Strong analytical and problem-solving skills are a must as well as the ability to work well independently
Technical Support Engineer I
By CivicPlus At , Remote
Build strong and effective working relationships with peers, management, and customers.
Document all reported issues and ticket information via ticket management software
Become a knowledge expert to update and maintain data integrity of various internal database systems used by CivicPlus.
Excellent interpersonal skills, be proactive and a self-starter
Strong written and verbal communication skills
Ability to manage and prioritize multiple task/deadlines
Saas Technical Support Engineer
By ANYWHERE365® At Atlanta, GA, United States
Proficient skills and knowledge of log analysis and troubleshooting methodology.
Eager to learn, develop and share proactively share knowledge;
Excellent communication skills; fluent in English;
5+ years of work experience in Software development companies or in UCaaS domains.
Experience with Microsoft Azure (Microsoft Teams, Office 365, SharePoint, MS Dynamics, Powershell)
Demonstrated expertise in REST, API, and network protocols, along with hands-on experience using tools like Postman or Wireshark.
Technical Support Engineer - Gov Cloud
By Salesforce At , Indianapolis, 46204, In $80,700 - $111,000 a year
Experience with Database concepts, Data management (RDBMS), and SQL
Manage customers' expectations and experience in a way that results in high customer satisfaction
Lead the complete end-to-end customer experience
Build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community
Bachelor's degree in Computer Science or a related field, or 2 years of experience in a developer role
Excellent written and verbal communication skills
Technical Support Engineer Jobs
By Adobe At , Austin, 73301, Tx $69,100 - $139,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Drive Test Coordinator/Technical Support Engineer
By TeleWorld Solutions Inc At , Chantilly, 20151, Va $65,000 - $75,000 a year
Extensive experience with RF testing and troubleshooting.
Good communication and interpersonal skills.
Local to TWS HQ (NoVA area) and developing and implementing test setups (dry runs) prior to actual field setup.
Provide excellent technical support to field teams on technical issues.
Ensuring that testing is performed in accordance with project’s plan and objectives.
Coordinating with other teams to resolve issues related to testing.
Technical Support Engineer Jobs
By Carrier At , , Ma
2+ years of experience supporting systems by phone with remote login capabilities
Offer alternative solutions where appropriate with the objective of restoring or improving system functionality.
5+ years of experience in technical support
2+ years of experience with troubleshooting techniques useful in diagnosing system software errors
Working knowledge of SQL databases and Ubuntu Linux or related OS
Working knowledge of IP networking concepts such as the fundamental operation of TCP/IP, DHCP, routers, subnets, firewall
Technical Support Engineer Jobs
By Schneider Electric At ,
Document and follow up on all commitments and customer interactions using our global customer relation management tool.
Provide engineering drawings, wiring diagrams and service bulletins for Schneider Electric product offering.
Support sales engineers or product managers in developing new business opportunities.
Develop, update and review knowledge-based documentation including white papers, frequently asked questions (FAQ’s) and troubleshooting guides.
Diagnose root cause of product failures at a component level utilizing knowledge of Low Voltage and Medium voltage.
Performs other related duties as assigned by Supervisor or Manager.

Are you an experienced Senior Technical Support Engineer looking for a new challenge? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have a passion for technology and a commitment to customer service, then this is the job for you!

Overview:

A Senior Technical Support Engineer is responsible for providing technical support to customers and resolving technical issues. They are also responsible for troubleshooting, diagnosing, and resolving technical issues, as well as providing technical advice and guidance to customers. They must have strong technical knowledge and be able to communicate effectively with customers.

How To Become an Senior Technical Support Engineer:

To become a Senior Technical Support Engineer, you will need to have a bachelor’s degree in computer science, information technology, or a related field. You will also need to have experience in customer service, technical support, and troubleshooting. Additionally, you must have strong communication and problem-solving skills.

Senior Technical Support Engineer Skills:

• Technical expertise
• Troubleshooting and problem-solving
• Excellent customer service skills
• Knowledge of computer hardware and software
• Knowledge of networking and system administration
• Ability to work independently and in a team
• Ability to communicate effectively
• Ability to work under pressure

What is Senior Technical Support Engineer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and system administration
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and problem-solving
• Knowledge of operating systems and applications
• Knowledge of scripting and programming languages

What is Senior Technical Support Engineer Responsibilities?

• Provide technical support to customers
• Troubleshoot, diagnose, and resolve technical issues
• Provide technical advice and guidance to customers
• Monitor and maintain customer systems
• Install, configure, and upgrade software and hardware
• Test and evaluate new technologies
• Document technical issues and solutions

What is Senior Technical Support Engineer Experience?

• Previous experience in customer service, technical support, and troubleshooting
• Experience with computer hardware and software
• Experience with networking and system administration
• Experience with scripting and programming languages
• Experience with operating systems and applications

What is Senior Technical Support Engineer Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Strong communication and problem-solving skills
• Ability to work independently and in a team
• Ability to work under pressure

Senior Technical Support Engineer Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in computer hardware and software
• Certifications in networking and system administration
• Certifications in scripting and programming languages

Tools to Help Senior Technical Support Engineer Work Better:

• Remote access software: Allows remote access to customer systems for troubleshooting and maintenance.
• Monitoring software: Monitors customer systems for performance and stability.
• Automation software: Automates routine tasks and processes.
• Knowledge base software: Stores and organizes technical information and solutions.
• Ticketing system: Tracks customer requests and issues.

Good Tips to Help Senior Technical Support Engineer Do More Effectively:

• Stay organized: Keep track of customer requests and issues.
• Stay up to date: Keep up with the latest technologies and trends.
• Listen to customers: Listen to customer feedback and use it to improve service.
• Be proactive: Anticipate customer needs and proactively address them.
• Communicate clearly: Communicate clearly and effectively with customers.

Common Senior Technical Support Engineer Interview Questions:

• What experience do you have in customer service and technical support?
• What is your experience with computer hardware and software?
• What is your experience with networking and system administration?
• How do you handle difficult customer situations?
• What techniques do you use to troubleshoot and resolve technical issues?
• How do you stay up to date with the latest technologies and trends?