L&D Development Specialist

Contract Length:

12 Months

Approved Remote Location:

San Francisco, CA | Los Angeles, CA | Boston, MA | Houston, TX | San Diego, CA | Austin, TX | Baltimore, MD

• Facilitate Train The Trainer (T3) events when applicable
• Serve as an advocate for the learner and business by consistently reviewing data provided by the Learning Operations team and act as a thought leader by recommending and performing actions based on that data
• Conduct learning needs analysis to identify skills/knowledge gaps for outsourced agent knowledge transfer, identify key performance indicators for proposed learning products
• Design, develop, implement, and evaluate learning solutions in close partnership with Subject Matter Experts (SME), Learning Experience Design, and Learning Operations teams
• Develop and maintain a network of strategic relationships across key stakeholders from all over Meta
• Travel to vendor locations when required
• Develop and execute strategies for the long term knowledge management priorities of the team
• Build and sustain relationships with Global Operations Subject Matter Experts (SME) and functional leaders to gain a deep understanding of business goals and priorities to make informed, data-driven decisions about building learning products

Job Responsibilities

• BA/BS degree in Learning & Development, Education, Instructional Design, or other related field
• Experience with Cornerstone Learning Management System (LMS)
• Demonstrated experience in learning project management and running strategic projects with global, cross-functional teams
• Experience with Xyleme Learning Content Management System (LCMS)
• Self-starter, capable of working independently and as part of a global, cross-functional team and working with all levels
• Demonstrated experience communicating effectively with a variety of audiences, including executive leadership, and manage multiple stakeholders simultaneously to synthesize ideas and learning program feedback
• Experience in working with outsourced customer support and applicable learning environments, restrictions
• Experience building relationships with third party service providers
• Demonstrated experience defining and establishing program Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)
• Experience in working with globally distributed organizations
• Demonstrated experience facilitating in both virtual and live classroom environments
• Demonstrated experience with program management
• Demonstrated experience analyzing learning data/trends to drive improvements to learning experiences
• Experience in working with vendor management

Minimum qualifications

• Demonstrated experience developing and executing a comprehensive strategy for learning programs
• Tech Industry L&D experience
• Demonstrated experience using the ADDIE content development model, adult learning theories, and instructional design methodologies to build effective learning solutions
• 5+ years working experience within Learning & Development
• Demonstrated experience building learning solutions using a variety of modalities and emerging tools, including eLearning authoring tool Articulate Rise