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Enterprise Technical Support Engineer Jobs

Technical Support Engineer Jobs
By Aveva At , Houston $46,500 - $77,700 a year
New Grad or up to two years of experience
Maintain product knowledge and proficiency
Knowledge transfer via technical documentation such as FAQ’s, Tech Notes, WebEx's, Articles, White Papers, Knowledge Objects
Requirements - You will have:
Responsibilities - You will do:
Bachelor Degree in Chemical Engineering
Technical Support Engineer Jobs
By Odoo At Buffalo, NY, United States
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Knowledge of coding/scripting (Bash, Python, JavaScript, etc...)
1-3 years of professional experience
Business experience at an ERP
Prior experience at a fast-growing startup
Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
Technical Support Engineer - Duo Security
By Duo Security At Ann Arbor, MI, United States

Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for ...

Technical Support Engineer - Sofia
By Veritas Technologies At , Remote

About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, ...

Technical Support Engineer Jobs
By Orbis At Greater Indianapolis, United States
Experience with high-volume data management.
Experience with WMS (Warehouse Management Systems).
1+ years of experience developing server-side systems Design skills, including API design and data modelling.
Contributing to process improvement initiatives, sharing insights and knowledge gained from solving complex issues.
Experience with continuous integration methodology.
In depth experience with server-side Java.
Sales And Technical Support Engineer
By WISER Systems At , Raleigh, 27603
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Assist management in creating training materials pertaining to system troubleshooting and usage
Work with the customers to ensure the system meets contract requirements
Engineering degree and 1 – 5 years’ experience in technical support/technical sales
Extensive experience working with different operating systems including Windows and Mac OS
Good organizational skills; ability to work quickly and efficiently under deadline
Technical Support Engineer Jobs
By Gong.io Inc. At , Atlanta
Work from home stipend to help you succeed in a remote environment.
Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Associate Technical Support Engineer
By Red Hat Software At , Salt Lake City, 84114
First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
Prior customer service or technical support experience
Clear written and verbal communication skills
Prior experience supporting Linux or UNIX in enterprise environments
Good communication and written skills in English
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
Associate Technical Support Engineer
By Consumer Edge At , New York $85,000 - $90,000 a year
Participate in incident management process and on-call as needed to provide time-sensitive data delay notifications to customers
Intermediate knowledge/experience with SQL and Linux CLI
Foundational knowledge/experience with Python, AWS/GCP, and Excel
Document and expand our internal and external knowledge repositories
Collaborate with and assist other client-facing teams to provide an amazing customer experience
Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
Technical Support Engineer Jobs
By NETSCOUT At Ann Arbor, MI, United States
· Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
· Providing feedback from customers to product management and engineering teams via appropriate systems
· Provide leadership and issue management on large customer outage calls.
· Performing remote upgrade activities.
· Authoring technical knowledgebase articles for use by other technical support personnel and/or customers and partners.
· Outstanding customer service and advanced written and verbal communications skills.
Technical Support Engineer I
By MGM Resorts International At , Detroit, 48226
Own the guest experience in any situation by using problem solving skills to WOW the guest
Has strong knowledge of IT hardware and software issues
Displays excellent customer service skills as well as interpersonal skills
Work with a diverse team of enthusiastic people in a FUN and fast-paced environment to achieve company goals
Engage with our internal guests by smiling and hearing their story as you properly complete and close IT help desk tickets
Act as the IT property expert on all software and hardware related issues
Principal Technical Support Engineer
By NetScout Systems, Inc At , $85,000 - $125,000 a year
Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
Network Management experience in Financial environment preferred
Project Management Certification a plus (PMP)
Advise customer on network management best practices using NetScout product suite
Minimum of 5 years in network management supporting external customers
Proven expertise in customer relationship and management
Technical Support Engineer Jobs
By Adobe At , Lehi, 84043 $69,100 - $139,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Graduate Technical Support Engineer - Cx (Us)
By Egress Software Technologies At , Boston, 02210
Access to Skillsoft and Microsoft certifications
$10,000 benefits allowance for selecting private medical, dental and optical care plans through our benefits provider, Trinet
Structured online learning using TalentLMS
Passionate about a career in IT
Eligible to work in the US
Regular socials – typically celebrating with summer and end of year holiday parties, as well as office events, and team events
Technical Support Engineer - University Graduate 2024
By Verkada At , San Mateo $30 - $63 an hour
Contribute content to our Knowledge Base
Demonstrated problem-solving skills and attention to detail
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Paid parental leave policy & fertility benefits
Troubleshoot network, hardware, and software issues related to the Verkada platform issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Technical Support Engineer Jobs
By Hewlett Packard Enterprise At , Plano, 75093 $73,400 - $168,900 a year
Excellent interpersonal skills and multitasking abilities
Engage Customer Success Managers and Axis Implementation Architects to help resolve strategic and implementation issues
Work closely with our R&D, product managers, and architecture team
Prioritize daily missions/tickets and manage critical escalations
Experience with networking and network security tools - Firewalls, IPSEC, SSL-VPN, NAT, GRE
Experience with cloud platforms - AWS, Azure, GCP
Technical Support Engineer Jobs
By PGA Tour At , Ponte Vedra Beach, 32082
Bachelor’s degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience
2+ years Information Systems experience
2+ years Windows / Linux Server Administration experience preferred
Strong knowledge in scripting in PowerShell and bash
Must be able to multitask and have strong organizational skills
Must have working experience with system repair, engineering tasks, and other troubleshooting activities
Technical Support Engineer - Supercharger
By Tesla At , Buffalo, 14220
Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
Respond to alerts in a highly time sensitive manner to maximize customer experience
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Manage group and personal queues of service tickets pending action
Understanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
Technical Support Engineer - Sharepoint Online
By Microsoft At , Charlotte $80,900 - $162,200 a year
Experience using SharePoint Online Management Shell and scripting against SharePoint Online.
5+ years technical support, technical consulting experience, or information technology experience
Experience as a Microsoft SharePoint Online Administrator, Specialist, or similar role.
Experience working with Microsoft Entra, formerly Azure Active Directory (AAD).
You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
You participate in communities with peer delivery roles.
Technical Support Engineer Ii
By LogicMonitor At Austin, TX, United States
Demonstrate excellence in customer case management through resolution under measured SLAs
Create a professional development plan with your manager and set goals with tangible outcomes
Excellent troubleshooting skills and methodology
3+ years experience with supporting or administering SaaS ITIM Products
3+ years experience in Linux/Windows/Network administration and operations.
3+ years experience with maintaining or administration of container technology(Docker/Kubernetes)

Are you a technical whiz looking for a challenge? Join our team as an Enterprise Technical Support Engineer and help us provide world-class support to our customers. You'll be responsible for troubleshooting complex technical issues, providing technical guidance, and ensuring customer satisfaction. If you're up for the challenge, apply now!

Overview An Enterprise Technical Support Engineer is responsible for providing technical support to customers and internal teams. They are responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and ensuring customer satisfaction. Detailed Job Description An Enterprise Technical Support Engineer is responsible for providing technical support to customers and internal teams. They are responsible for troubleshooting and resolving technical issues, providing technical advice and guidance, and ensuring customer satisfaction. They must have excellent communication and customer service skills, as well as a strong technical background. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of enterprise systems and applications
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of computer hardware and software
• Knowledge of networking and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of enterprise systems and applications
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Excellent customer service and communication skills
Job Knowledge
• Knowledge of enterprise systems and applications
• Knowledge of computer hardware and software
• Knowledge of networking and security
• Knowledge of customer service and communication
Job Experience
• At least two years of experience in a technical support role
• Experience troubleshooting and resolving technical issues
• Experience providing technical advice and guidance
• Experience working independently and as part of a team
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and guidance
• Ensure customer satisfaction
• Monitor and maintain enterprise systems and applications
• Monitor and maintain computer hardware and software
• Monitor and maintain networking and security
• Provide customer service and communication