Technical Analyst 2-Support Jobs

You will be responsible for performing more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. In addition, you will prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations. You will collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

As a Technical Solution Analyst II within Support Services, you will perform solution-related service request investigation, incident resolution, and application maintenance. You will be responsible for performing more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. In addition, you will prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations. You will collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation