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Tier 2 Technical Support Technician Jobs

Technology Support Technician (2 Vacancies)
By Tacoma Public Schools At Tacoma, WA, United States
Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work.
Oversees all aspects of the refresh process to include delivery, set up of new equipment, and the removal of replaced equipment.
Provides estimates of time for completion of assigned tasks to appropriate District staff and/or administrator and stakeholders; records actual time used.
Performs related duties as assigned, on a temporary basis.
Civil Rights Coordinator: Renee Trueblood, 253-571-1252, [email protected]
Title IX Coordinator, Elementary: Christa Erolin, 253-571-1318, [email protected]
Technical Support Engineer - Tier Iii
By Deputy At , $76,000 - $87,000 a year
BSc Degree or equivalent skill experience
Experience in supporting SaaS solutions for international customers
RestAPIs, Javascript or scripting experience
Ability to prioritise, manage time effectively and multitask
Troubleshoot issues escalated by first and second level support, this may include outbound contact with clients for additional information and resolution.
Provide clear and detailed information to clients on product feature functionality, both written and verbal.
Ndt Technician - Tier 2
By Danos At , Gray, 70359, La
Perform other job-related tasks as assigned by management.
NDT Level II Certification MT, PT, VT, UT Thickness
Excellent verbal and written communication and leadership skills.
Set up and calibrate nondestructive testing equipment.
Conduct tests to ensure quality or detect discontinuities (defects) using Magnetic Particle, Liquid Penetrant, Visual inspection, and UT Thickness.
Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations.
Client Support Specialist - Tier 2
By Popmenu At , Atlanta, Ga $24 an hour
Demonstrated organizational and time management skills with the ability to prioritize and manage many support channels at the same time
Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
Experience with Salesforce, Zendesk, Intercom, or other help desk software
Bachelor's Degree or equivalent experience
Benefits for the Whole Family:
Two years proven track record of communicating resources, steps, and identifying escalations or comparable demonstrated technical support proficiency
Tier 3 Support Technician(Onsite)
By Prudent Technologies and Consulting, Inc. At Houston, TX, United States
Utilize knowledge bases and other resources to find solutions and workarounds.
Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
Handle more advanced technical issues that cannot be resolved at the tier 1 level.
Investigate and troubleshoot complex technical problems reported by customers.
Collaborate with Tier 3 and Tier 4 technicians to resolve escalated issues.
Install, configure, and maintain software and hardware components.
Tier 2 Technical Support Representative
By SupportNinja At United States
Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
Manage support content and video management.
Offer "premium Support" to key customers.
3-5 years of technical support experience
In-depth technical knowledge and understanding of software, APIs, and databases
Experience with data analysis and reporting
Tier 3 Support Technician Jobs
By Prudent Technologies and Consulting, Inc. At Houston, TX, United States
Utilize knowledge bases and other resources to find solutions and workarounds.
Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
Handle more advanced technical issues that cannot be resolved at the tier 1 level.
Investigate and troubleshoot complex technical problems reported by customers.
Collaborate with Tier 3 and Tier 4 technicians to resolve escalated issues.
Install, configure, and maintain software and hardware components.
Tier 2 Technical Support Engineer
By Vim At New York City Metropolitan Area, United States
Basic experience and knowledge of software installations and troubleshooting
Interpersonal skills: you thrive in a fast-paced team environment with high performance standards
A Bachelor’s degree or equivalent experience.
3-5 years of experience working in a similar role in fast-paced, saas product companies.
Demonstrated successful ownership of mission-critical tasks requiring exceptional attention to detail and organizational skills.
Strong written and verbal communication skills for frequent internal and external interactions.
Tier 2 Technical Support (Data Warehouse)
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Tier 2 Technical Support Jobs
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Support Specialist (Tier 2) Jobs
By BioTrack At Fort Lauderdale, FL, United States
Experience with help desk support ticketing systems and remote access software, such as TeamViewer and Salesforce, preferred.
Provide remote support on best practices (e.g. harvesting plants, converting inventory,
Apply customer service and dispute resolution skills, and quickly developing
3 years of Help Desk experience (in software)
MUST have minimum 2 YEARS SQL EXPERIENCE
Hardware experience (label printers, receipt printers, scales, and scanners), preferred
Tier 2 Pilot Support Jobs
By ForeFlight At Austin, TX, United States
Take ownership of support cases and manage them to resolution in a timely manner
Report to and work with the Tier 2 Manager on various projects that may arise
Excellent written and verbal communication skills
Solid understanding and working knowledge of the following aviation tools or concepts
General computer operating experience, including Google suite, web-based applications, iOS applications, and iOS/OSX hardware.
Analyze reports from customers regarding bugs, crashes, or other unintended app or website behavior
Technical Support Specialist (Level 2)
By Powersolv, Inc. At Arlington, VA, United States
ITIL ticketing system; and/or Mobile Device Management Experience
Applying IT service management system and practices to ensure documentation and communication of incidents and requests; and
Some experience providing user support in an MS Office/Windows environment.
Providing support to users of existing and newly installed hardware, operating systems, applications, and mobile-based technology.
Installing, configuring, and maintaining hardware, applications, and peripherals in support of the County's business operations and needs.
Providing operational technical support for County business activities.
Tier 2 Support Technician || Onsite Role
By Steneral Consulting At San Francisco, CA, United States

Local candidates only These positions are expected to be 100% on-site with our various clients from South San Francisco, CA to San Jose, CA depending on where the support is needed. Share only ...

Field Product Support Technician Tier Ii
By IPS Group, Inc At , Los Angeles, Ca $26 - $30 an hour
Effective time management and organizational skills
Ability to use basic computer skills to perform diagnostic testing
Prior Field Support/Field Technician experience highly desirable
Experience will be considered in lieu of degree
Communicate with clients in troubleshooting open service issues and to provide technical support.
Troubleshoot and resolve hardware issues related to IPS Group Inc. designed and supported products.
Sr. Technical Support Specialist, Tier 2, Wavemark - 2Nd Shift
By Cardinal Health At , , Ct
Solve customer issues and track with Salesforce to completion to include case management and communication.
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Remote troubleshooting and resolution of customer related technical issues
Remote logging into devices for proactive and reactive error review, monitoring, problem solving, and configuration changes
BS or BA in Bus Admin, Communications or Computer Science or at least 8 years of related work experience preferred
Strong technical orientation and experience supporting proprietary, or SaaS based applications in a technical service center environment preferred
Tier 2 Technical Support Representative (Remote)
By BigCommerce At United States
Intermediate knowledge of HTML and CSS; basic javascript skills.
Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.
Excellent written and verbal communication skills with impeccable attention to detail.
Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.
Work front line emails, chats, and/or phone calls as needed.
Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
Technical Support Engineer, Tier I
By LeadPost At St. Louis City County, MO, United States
Providing excellent customer service to our clients through various communication channels, such as phone, email, live chat, and remote assistance tools.
Actively participating in team meetings and training sessions to continuously improve your knowledge of our software and support processes.
Assisting in the creation and maintenance of knowledge base articles, user guides, and other support documentation.
Excellent verbal and written communication skills, with the ability to effectively explain complex technical concepts to non-technical users.
Strong problem-solving and troubleshooting skills, with keen attention to detail.
Previous experience in a technical support role is a plus.
Remote Tier 2 Technician Jobs
By NetImpact Strategies Inc. At United States
Working knowledge of Federal IT (including HW and SW) and cybersecurity requirements, policies, and standards
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
Provide on-site and remote technical support for in scope workstations, scientific equipment, and mobile devices.
Develop and maintain support documentation in centralized knowledge base.
4 years of relevant, applicable professional experience in managing end user IT support services
CompTIA A+, Security+ Certification (preferred)
Event Technical Support Technician (Hybrid); Ithaca, Ny
By Cornell University At , Ithaca, 14853, Ny $57,214 - $67,164 a year
Aptitude to manage multiple simultaneous priorities, strong customer service, and excellent written and verbal communication skills.
Media production, Adobe Creative Suite, advanced microphone technique, sound reinforcement, videography, shot composition, and remote pan, tilt, zoom (PTZ) camera experience.
Experience designing and operating complex audio-visual signal distribution solutions used for video streaming, broadcast, web conferencing, and local presentation.
PowerPoint, and Mac and Windows OS’s experience.
Experience supporting hybrid events with live streaming applications such as Live Stream.
Experience with web conferencing applications such as Zoom.