Customer Support – Tier 2 Jobs

TytoCare works with leading health plans and providers worldwide, to roll out Home Smart Clinic solutions that enable accessible, high-quality primary care from home, with no compromises. The Home Smart Clinic solutions include remote physical exams that work across primary care modalities, and can be tailored to any cohort or population. Together with Tyto Insights™ AI-powered guidance, provider integrations, and Tyto Engagement Labs™ which include member journeys and engagement frameworks, Home Smart Clinic solutions ensure more equitable access to care across the globe, and enable healthcare organizations to meet their KPIs.

Co-founded by Dedi Gilad and Ofer Tzadik in 2012, TytoCare has FDA and CE clearances and partners with over 220 major health systems, health plans, and strategic partners in the U.S., Europe, Asia, Latin America, and Israel.

Responsibilities:

The Customer Support - Tier 2 will be the point of escalation for the Tier 1 team, inbound calls, email, and chat support for TytoCare consumers and Physicians with inquiries regarding using the TytoCare Device, TytoCare App, and Cloud platform.

In addition, will be called upon and trained to perform the following:

• Filling out Security Reviews for potential customers
• Product training to potential and current TytoCare customers via Phone, Chat and Email

Requirements:

• Excellent communication and customer service skills.
• Able to understand and implement new information and procedures.
• Able to accommodate a flexible work schedule.
• Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
• Background and/or interest in the medical field – advantage,
• Customer Support experience - MUST
• Ability to multi-task efficiently – Able to navigate multiple systems and troubleshoot technical issues.