Level 2 Technical Support Engineer

Contract

NYC

Responsibilities:

• The ability to lead by example, provide direction to junior staff, and work in a close knit team environment are all essential qualities of the role.
• Resolving incoming requests for technical assistance on standard, commercial and proprietary applications.
• The requests may present themselves over the telephone, ticket, e-mail, walkup or conversation.
• The ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the role.
• Consistent customer care, quality standards, and reporting requirements are core competencies of the position.
• Complete tasks in a timely manner. Follow directions of regional team leads and manager. Conduct themselves in a professional, courteous, manner with users, staff, colleagues and visitors.

You must have general knowledge on the following topics or technologies.

• Beyond Trust - Password Safe,
• Salesforce, VPN, Citrix, OWA, WiFi,
• Strong technical knowledge supporting MS Office 2016, Office 365, iOS, Android, Bloomberg, Factset, CapIQ, and computer hardware or peripherals.
• Exchange Management console, SCCM,
• Mobility Concepts, MobileIron, Zoom, Teams, WebEx, Conference center support,
• Lenovo laptop and desktop hardware,
• Printer setup and maintenance, Avaya, Adaxes, Client, ADUC, Security Groups, Distribution Lists,
• Service Now & Ivanti ticketing system or equivalent, escalation procedure concepts,
• Understanding of basic Information Security Concepts
• Must be able to lift 30 lbs.