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Tier 2 Technical Support Jobs

Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.
Technical Support Representative Tier I
By Motorola Solutions At ,
Must have excellent customer service skills and manage time well, working with multiple clients at the same time
Assist inexperienced or nontechnical end users in resolving issues
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
2+ years of Inbound/Outbound Technical Support Center experience
Diagnoses browser and networking issues
Records and/or maintains accurate information within ticketing system
Level 2 Technical Support Engineer
By Perennial Resources International At New York City Metropolitan Area, United States
Consistent customer care, quality standards, and reporting requirements are core competencies of the position.
The ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the role.
Strong technical knowledge supporting MS Office 2016, Office 365, iOS, Android, Bloomberg, Factset, CapIQ, and computer hardware or peripherals.
You must have general knowledge on the following topics or technologies.
Resolving incoming requests for technical assistance on standard, commercial and proprietary applications.
The requests may present themselves over the telephone, ticket, e-mail, walkup or conversation.
Tier 2 Customer Support Representative
By ResMed At United States
Strong analytical capabilities, data analysis techniques and common database query skills
Stay abreast of current technology in products, design changes, and new products offered
Minimum of 3 years’ experience in technical application support, SaaS customer support, or application support environment; strong preference in healthcare software
Strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Technical Support Engineer - Tier Iii
By Deputy At , $76,000 - $87,000 a year
BSc Degree or equivalent skill experience
Experience in supporting SaaS solutions for international customers
RestAPIs, Javascript or scripting experience
Ability to prioritise, manage time effectively and multitask
Troubleshoot issues escalated by first and second level support, this may include outbound contact with clients for additional information and resolution.
Provide clear and detailed information to clients on product feature functionality, both written and verbal.
Client Support Specialist - Tier 2
By Popmenu At , Atlanta, Ga $24 an hour
Demonstrated organizational and time management skills with the ability to prioritize and manage many support channels at the same time
Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
Experience with Salesforce, Zendesk, Intercom, or other help desk software
Bachelor's Degree or equivalent experience
Benefits for the Whole Family:
Two years proven track record of communicating resources, steps, and identifying escalations or comparable demonstrated technical support proficiency
Technical Support Specialist, X-Ray Level 2
By Del Medical Inc At , Bloomingdale, 60108, Il
Excellent conflict/customer management interaction skills
Interface with various levels of management (both internal and external)
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
Associate Degree in electronics or equivalent experience
5 years of radiographic, fluoroscopic and digital radiographic systems experience preferred but not required
Excellent communication skills (verbal and written)
Tier 2 Support Team Lead
By Perimeter 81 At United States
Act as a technical focal point in the team through hands-on experience
Proven experience troubleshooting network deployments
3+ years of technical support engineering experience in a B2B environment
Excellent written and verbal communication skills in English - a must
Experience in SaaS and\or cloud companies
If you are a skilled communicator, customer-focused and tech-savvy, this job is for you.
It Application Support Specialist (Tier 2)
By Insight Global At Phoenix, AZ, United States
Contributes to the department’s knowledge management initiatives.
Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
Experience with Standard Query Language (SQL).
Business systems analytical experience, including the ability to flow chart processes
Knowledge and understanding of relational databases.
Ability to impart technical knowledge to non-technical end users.
Tier 2 Technical Support Representative
By SupportNinja At United States
Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
Manage support content and video management.
Offer "premium Support" to key customers.
3-5 years of technical support experience
In-depth technical knowledge and understanding of software, APIs, and databases
Experience with data analysis and reporting
Pm Tier 3 Technical Support
By Fourth At United States
Create and maintain internal/external knowledge base articles, troubleshooting guides, and FAQs.
Exceptional customer service and people skills including strong written and verbal communication.
Strong analytical, technical, and problem-solving abilities with the ability to analyze and interpret data and draw actionable conclusions.
Prior experience with the following is required:
Basic development knowledge using CSS, HTML, and JavaScript
Advocate for product improvements and enhancements based on customer feedback and issue analysis.
Scientist 2, Technical Development Jobs
By BioSpace At Novato, CA, United States
Develop people and project management skills to allow large multi-department projects to be carried out efficiently.
Employ advanced skills in the design and data analysis of experimental studies
Able to integrate experimental design expertise with technical knowledge
Manage CDMO(s) and collaborate with internal and external teams to develop drug products
Strong experience with pre-formulation and parenteral formulation development in the areas of protein, oligonucleotide or gene therapy
Experience in formulation characterization & analytical instrumentation.
Tier 2 Technical Support Engineer
By Vim At New York City Metropolitan Area, United States
Basic experience and knowledge of software installations and troubleshooting
Interpersonal skills: you thrive in a fast-paced team environment with high performance standards
A Bachelor’s degree or equivalent experience.
3-5 years of experience working in a similar role in fast-paced, saas product companies.
Demonstrated successful ownership of mission-critical tasks requiring exceptional attention to detail and organizational skills.
Strong written and verbal communication skills for frequent internal and external interactions.
Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Tier 1 Technical Support Representative
By Eptura At United States
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Tier 2 Technical Support (Data Warehouse)
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Tier 2 Technical Support Jobs
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Support Tech 2 Jobs
By Henry Schein At Utah, United States
Strong time management skills and the ability to prioritize work and meet deadlines
Answer and process customer calls effectively and efficiently to optimize customer experience:
Must have previous experience as a Henry Schein Practice Solutions Support Technician 1 or equivalent
Proficient knowledge of HSPS Dental Software(s) or equivalent.
Working knowledge of Microsoft Word and Excel as it relates to the supported software
Excellent troubleshooting and problem solving skills
Support Specialist (Tier 2) Jobs
By BioTrack At Fort Lauderdale, FL, United States
Experience with help desk support ticketing systems and remote access software, such as TeamViewer and Salesforce, preferred.
Provide remote support on best practices (e.g. harvesting plants, converting inventory,
Apply customer service and dispute resolution skills, and quickly developing
3 years of Help Desk experience (in software)
MUST have minimum 2 YEARS SQL EXPERIENCE
Hardware experience (label printers, receipt printers, scales, and scanners), preferred
Tier 2 Customer Care Agent
By Fubo At United States
FUBOTV'S HEADQUARTERS ARE LOCATED IN NYC, BUT THIS WILL BE A REMOTE POSITION*
Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Experience handling technical support and have the ability to perform advanced troubleshooting steps
Ability to identify and meet customer's needs and requirements
Exceptional phone and customer service skills
Excellent telephone etiquette, verbal, and written communication skills

Are you looking for a challenging and rewarding role in technical support? We are looking for an experienced Tier 2 Technical Support professional to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and support to our customers. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview of Tier 2 Technical Support Tier 2 Technical Support is a specialized technical support role that provides advanced troubleshooting and resolution for complex technical issues. Tier 2 Technical Support personnel are responsible for responding to customer inquiries, diagnosing and resolving technical issues, and providing technical guidance and support. Detailed Job Description of Tier 2 Technical Support Tier 2 Technical Support personnel are responsible for responding to customer inquiries, diagnosing and resolving technical issues, and providing technical guidance and support. They must be able to quickly identify and troubleshoot technical issues, provide detailed technical information to customers, and provide technical guidance and support. Tier 2 Technical Support personnel must also be able to communicate effectively with customers and other technical personnel. Tier 2 Technical Support Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and diagnose technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to provide detailed technical information to customers
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Tier 2 Technical Support Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Knowledge of customer service principles and practices
Tier 2 Technical Support Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and diagnosing technical issues
Tier 2 Technical Support Job Experience
• At least two years of experience in technical support
• Experience in customer service
• Experience in providing technical guidance and support
Tier 2 Technical Support Job Responsibilities
• Respond to customer inquiries and provide technical guidance and support
• Diagnose and troubleshoot technical issues
• Provide detailed technical information to customers
• Monitor and maintain customer systems
• Document customer inquiries and resolutions
• Maintain customer records and databases