Technical Support Analyst Jobs

Job Opening ID: 57308

Working Title: Technical Support Analyst

Department: Med Ed Administration

Bargaining Unit: 99

FLSA: Exempt

Payroll Job Code: 007300

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5, M-F

Employee Class: Career

Position Summary:

The UCI School of Medicine is dedicated to advancing medical knowledge and clinical practice through scholarly research, physician education and high-quality care. The office of Medical Education oversees the education and training of medical students at the UCI School of Medicine, ranked as one of the top 50 U.S. medical schools for research by U.S. News & World Report. We are dedicated to advancing medical knowledge and clinical practice by offering a rich educational environment. We nurture the development of medical students, resident physicians and scholars in the clinical and basic sciences and support the dissemination of research advances for the benefit of society. Each year, we educate more than 400 medical students and train more than 700 residents and fellows at UC Irvine Medical Center and affiliated institutions. The medical school's 915 full- and part-time and 753 volunteer faculty members are involved in teaching, providing medical care and conducting research into the health challenges facing the 21st century. The school has 26 departments, ranging from basic science research to clinical medical and surgical specialties. It has research, clinical and teaching relationships with the VA Long Beach Healthcare System and Long Beach Memorial Medical Center.

Applies skills as a seasoned, experienced software professional with a full understanding of industry practices, community standards and relevant policies and procedures to medium-sized projects or portions of large projects with moderate scope and complexity. Resolves a wide range of issues. Demonstrates competency in selecting tools, methods and techniques to obtain results.

Total Compensation:

$73,900.00 - $100,000.00 (Annual Salary) Expected Pay Range within the Full Salary Range $73,900.00 - $133,700.00 (Annual Salary)

Required:

Bachelor's degree in related area and / or equivalent experience / training.

Intermediate knowledge of secure software development. Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts. Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans. Demonstrated ability to interface with management on a regular basis. Thorough experience with common programming tools. Demonstrated ability to follow software specifications. Demonstrated effective communication and interpersonal skills. Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrated broad problem solving skills.

Preferred:

Demonstrated ability to contribute technical narrative to grant proposals. Thorough experience with identification and use of code libraries and open-source forums. Experience with planning for deployment and creation of feedback mechanisms. Demonstrated software repository skills. Demonstrated testing and test planning skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Demonstrated experience with software and systems used in health professions education.

Special Conditions Required:

Must pass a background check.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Drug Free Environment
• Legal Right to work in the United States
• Smoking and Tobacco Policy
• Vaccination Policies
• Background Check and Live Scan

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• E-Verify
• Pre-Placement Health Evaluation
• California Child Abuse and Neglect Reporting Act

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected].