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Technical Support Specialist Tier 2 Jobs

Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.
Technical Records Specialist 2 - R&F
By State of Idaho At , Boise, 83720 $21 an hour
Utilize Microsoft Office software and automated record management systems;
Determine acceptability or conformance to eligibility requirements, laws, rules, regulations, statutes, policies and procedures;
Explain requirements, processes, and procedures to customers;
Enrollment in the (Download PDF reader)PERSI Defined Benefit Retirement Plan (Download PDF reader)
Public Service student loan forgiveness - eligibility requirements may apply.
Understand, analyze and comfortably explain complex issues in determining conformance to eligibility requirements, laws, rules, regulations, statutes, policies and procedures;
Tier 2 Customer Support Representative
By ResMed At United States
Strong analytical capabilities, data analysis techniques and common database query skills
Stay abreast of current technology in products, design changes, and new products offered
Minimum of 3 years’ experience in technical application support, SaaS customer support, or application support environment; strong preference in healthcare software
Strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Technical Support Engineer - Tier Iii
By Deputy At , $76,000 - $87,000 a year
BSc Degree or equivalent skill experience
Experience in supporting SaaS solutions for international customers
RestAPIs, Javascript or scripting experience
Ability to prioritise, manage time effectively and multitask
Troubleshoot issues escalated by first and second level support, this may include outbound contact with clients for additional information and resolution.
Provide clear and detailed information to clients on product feature functionality, both written and verbal.
Tier 2 Network Operations Service Specialist, Data Center
By Bank of America At , Plano, Tx
Strong verbal and written communication skills and ability to work with all levels of management
Understand configuration management with tools such as Forward Networks and HPNA
Cloud or SDN knowledge and experience
Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
5+ years experience with Network technologies:
Experience with troubleshooting complex networking problems
Client Support Specialist - Tier 2
By Popmenu At , Atlanta, Ga $24 an hour
Demonstrated organizational and time management skills with the ability to prioritize and manage many support channels at the same time
Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
Experience with Salesforce, Zendesk, Intercom, or other help desk software
Bachelor's Degree or equivalent experience
Benefits for the Whole Family:
Two years proven track record of communicating resources, steps, and identifying escalations or comparable demonstrated technical support proficiency
Technical Support Specialist, X-Ray Level 2
By Del Medical Inc At , Bloomingdale, 60108, Il
Excellent conflict/customer management interaction skills
Interface with various levels of management (both internal and external)
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
Associate Degree in electronics or equivalent experience
5 years of radiographic, fluoroscopic and digital radiographic systems experience preferred but not required
Excellent communication skills (verbal and written)
Tier 2 Support Team Lead
By Perimeter 81 At United States
Act as a technical focal point in the team through hands-on experience
Proven experience troubleshooting network deployments
3+ years of technical support engineering experience in a B2B environment
Excellent written and verbal communication skills in English - a must
Experience in SaaS and\or cloud companies
If you are a skilled communicator, customer-focused and tech-savvy, this job is for you.
It Application Support Specialist (Tier 2)
By Insight Global At Phoenix, AZ, United States
Contributes to the department’s knowledge management initiatives.
Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
Experience with Standard Query Language (SQL).
Business systems analytical experience, including the ability to flow chart processes
Knowledge and understanding of relational databases.
Ability to impart technical knowledge to non-technical end users.
Tier 2 Technical Support Representative
By SupportNinja At United States
Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
Manage support content and video management.
Offer "premium Support" to key customers.
3-5 years of technical support experience
In-depth technical knowledge and understanding of software, APIs, and databases
Experience with data analysis and reporting
Pm Tier 3 Technical Support
By Fourth At United States
Create and maintain internal/external knowledge base articles, troubleshooting guides, and FAQs.
Exceptional customer service and people skills including strong written and verbal communication.
Strong analytical, technical, and problem-solving abilities with the ability to analyze and interpret data and draw actionable conclusions.
Prior experience with the following is required:
Basic development knowledge using CSS, HTML, and JavaScript
Advocate for product improvements and enhancements based on customer feedback and issue analysis.
Tier 2 Technical Support Engineer
By Vim At New York City Metropolitan Area, United States
Basic experience and knowledge of software installations and troubleshooting
Interpersonal skills: you thrive in a fast-paced team environment with high performance standards
A Bachelor’s degree or equivalent experience.
3-5 years of experience working in a similar role in fast-paced, saas product companies.
Demonstrated successful ownership of mission-critical tasks requiring exceptional attention to detail and organizational skills.
Strong written and verbal communication skills for frequent internal and external interactions.
Customer Support Specialist - Tier 2
By Formstack At United States
Experience building out a knowledge base
2-3 years of Customer Support/Service in SaaSKnowledge in the following
Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees
Learn the ins and outs of our Formstack products and services
Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support
Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas
Tier 2 Technical Support (Data Warehouse)
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Tier 2 Technical Support Jobs
By Revel IT At Plano, TX, United States
Tier 2 Technical User Support role
This is for the Business Information Delivery Team (BID)
Currently 3 folks on the team
There are approx. 1200 end users that access their Enterprise Data Warehouse.
This team answers questions, mostly via email, from end users regarding Data Warehouse.
Most are access issues, requesting access, trying to query or find queries.
Support Specialist (Tier 2) Jobs
By BioTrack At Fort Lauderdale, FL, United States
Experience with help desk support ticketing systems and remote access software, such as TeamViewer and Salesforce, preferred.
Provide remote support on best practices (e.g. harvesting plants, converting inventory,
Apply customer service and dispute resolution skills, and quickly developing
3 years of Help Desk experience (in software)
MUST have minimum 2 YEARS SQL EXPERIENCE
Hardware experience (label printers, receipt printers, scales, and scanners), preferred
Youth Support Specialist 2:30Pm-10:30Pm
By Avenues for Youth At Brooklyn Park, MN, United States
Meeting basic needs of youth by forming genuine professional relationships in a engaging and safe environment.
Role model positive social interactions by involving youth in positive conflict resolution opportunities.
Provide proactive intervention of conflict between youth in order to deescalate situations. Provide callers in crisis with counseling and appropriate referrals.
Complete required documentation and communicate with staff on shared goals and objectives, including end of shift communications.
Be at least 24 years of age.
Please include your resume, cover letter and references with your application.
Tier 2 Pilot Support Jobs
By ForeFlight At Austin, TX, United States
Take ownership of support cases and manage them to resolution in a timely manner
Report to and work with the Tier 2 Manager on various projects that may arise
Excellent written and verbal communication skills
Solid understanding and working knowledge of the following aviation tools or concepts
General computer operating experience, including Google suite, web-based applications, iOS applications, and iOS/OSX hardware.
Analyze reports from customers regarding bugs, crashes, or other unintended app or website behavior
Technical Support Specialist (Level 2)
By Powersolv, Inc. At Arlington, VA, United States
ITIL ticketing system; and/or Mobile Device Management Experience
Applying IT service management system and practices to ensure documentation and communication of incidents and requests; and
Some experience providing user support in an MS Office/Windows environment.
Providing support to users of existing and newly installed hardware, operating systems, applications, and mobile-based technology.
Installing, configuring, and maintaining hardware, applications, and peripherals in support of the County's business operations and needs.
Providing operational technical support for County business activities.
Technical Support Engineer - Tier 3- Data Collection
By Adobe At , Lehi, 84043, Ut $107,000 - $201,400 a year

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional ...

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Technical Support Specialist Tier 2 to join our team and provide exceptional customer service. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and support to customers. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview Technical Support Specialist Tier 2 is a technical support role responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. Detailed Job Description The Technical Support Specialist Tier 2 is responsible for providing advanced technical support to customers. This role requires a high level of technical expertise and problem-solving skills to troubleshoot and resolve customer issues. The Technical Support Specialist Tier 2 is responsible for providing technical assistance to customers, troubleshooting and resolving customer issues, and providing technical advice and guidance. The Technical Support Specialist Tier 2 is also responsible for responding to customer inquiries, escalating customer issues to higher levels of support, and documenting customer interactions. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to prioritize and manage multiple tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and resolving technical issues
Job Experience
• 5+ years of experience in technical support
• Experience with customer service principles and practices
• Experience with troubleshooting and resolving technical issues
• Experience with computer hardware and software
• Experience with networking and operating systems
• Experience with customer service principles and practices
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance to customers
• Escalate customer issues to higher levels of support
• Document customer interactions and issue resolutions
• Monitor customer service