Team Leader (Medical Assistant) - South Region

Description
Position at Memorial Hermann | GoHealth Urgent Care
Job Summary
The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers.
In a collaborative manner, the Team Leader will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.
The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
This role is also responsible for providing a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients
Job Requirements
Education

• OR
• Graduate of an approved Radiologic Technology program required.
• Graduate of an Accredited Medical Assisting Program preferred.

Work Experience

• 2+ years Radiology Technologist or Medical Assistant experience

Required Licenses/Certifications

• EMT- Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• One of the following certifications is required (or must obtain within 6 months of hire):
• Basic Life Support (BLS) required (or must obtain within 6 months of hire)
• State licensure as a Radiologic Technologist required.
• MA Requirements:
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• Meets all RT Requirements:
• -OR-
• American Registry of Radiologic Technologists (ARRT) registration required
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• Graduate of an Accredited School of Nursing or LPN at the time of hire
• NRCMA- Nationally Registered Certified Medical Assistant (verified through NAHP, National Association for Health Professionals)
• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)

Additional Knowledge, Skills And Abilities Required

• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software preferred
• Social perceptiveness and service oriented
• Knowledge of medical office management systems and procedures preferred

Core Competencies
Collaboration

• Support one another and partner as a team
• Be a servant leader to our customers, team members, partners and communities
• Don’t assume that you always have the right answer
• Actively listen, seek feedback and check for understanding
• Create shared success by leveraging the strengths of the entire team

Innovation

• Test, assess, adjust and learn
• Challenge the status quo
• Creatively solve problems
• Embrace new ideas, processes and tools
• Strive for continuous improvement

Diversity And Inclusion

• Act, think and listen without bias or prejudice
• Recognize, value and celebrate our differences
• Actively engage others’ strengths and talents, especially when they are different than your own
• Assume positive intent
• Respect, connect with and learn from each other

Courage And Integrity

• Commit to organizational transparency
• Do the right thing, especially when it is more difficult
• Promote the truth, even when it is unpopular or controversial
• Share new ideas with conviction
• Be ethical, fair and authentic

Accountability

• Possess a bias towards action
• Deliver on time
• Take the initiative and seek more responsibility
• Be specific, objective and actionable
• Drive results

Essential Functions
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

• Answer patient questions regarding their care and keep them informed of their status
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Identify areas to improve workflow, work with team members on efficiency, customer service and overall experience for employees and patients.
• Ensure centers are staffed to model in accordance with Northwell – GoHealth staffing model that is based on volume
• Administrative
• Inform technical staff of patient flow.
• Ensure inventory counts are conducted monthly, review inventory data to ensure accuracy and submit with their approval to ROM
• Identify team members that are in need of training to improve performance or enhance experience. Training may be provided directly by ROM, Team Lead, Ops Specialist or training team
• Stocking
• Team members will call out to Team Leader, this role will be responsible for filling call outs
• First level of approval for orders in Coupa for their locations for orders >$500; Final approver for orders
• Support Team Members and Business Operations
• Responsible for x-ray services
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Ensure patients are positioned correctly on or in front of equipment and protected during use.
• Implement new process or process changes within their region
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Patient Preparation and Rooming
• Coordinate provider referrals to assigned Specialist
• Responsible for maintenance of medical records and scanning charts to patient files.
• Conduct courtesy call-backs for patient follow-up on care
• Conduct interviews for open positions in their region, ensure the candidate has the skills and aligns with GH culture
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed
• Under the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or treatment of patients in all age groups from newborn to elderly.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Ensure payments are posted correctly to patients . Correct errors and report to updates that are needed based off of daily/weekly reviews
• Patient Registration
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Ensure reception is well maintained
• On call during weekends and after hours; responsible for answering workflow and insurance questions, find coverage for call outs using on call schedules and be available to the front line for issues
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Conduct 1:1 meetings with team members to ensure the team is supported, identify growth opportunities and provide both constructive and positive feedback
• Process co-pays and schedule patient appointments for assigned center