Talent Acquisition Operations And Communications Lead (Remote)

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

Experian Talent Acquisition Operations is seeking a Communications, Change Management & Analytics lead to support our Global Talent Acquisition function. This role can be located in the US or Costa Rica and will lead our TA communication, change management, and training initiatives.

The position will report to the Talent Acquisition Operations Manager based the US. To thrive in this role you must be a communications expert with strong TA, change management, and analytics experience.

This role will support our Global Talent Acquisition function and will be a key member of our TA process improvement transformation team. This person will identify, develop, monitor, and implement routines related to Communications, Change Management, Analytics, Training.

This Position’s Responsibilities Include

• Provide data, analytics, and reporting on TA performance that will help TA leadership constantly improve
• Customizing communication channels and messaging
• Executing change management routines which includes (but not limited to):
• Constantly exploring ways to improve TA processes and bring innovation to make the team more efficient. This includes improving the TA Partner, candidate, and hiring manager experience
• Localizing and cascading communications
• Localizing communication approach, plan and templates
• Updating key stakeholders
• Defining communications governance and comms review process
• Adhering to communication toolkit, including brand approved creatives/templates
• Developing and executing our TA communications approach and plan
• Preparing training materials
• Developing & publishing FAQs
• Identifying training requirements
• Monitoring and adapting communication plans as needed
• Analyzing stakeholder groups and their preferred communication channels
• Develop training strategy and knowledge transfer plans
• Conducting regular check ins to ensure quality TA services are being delivered
• Partnering closely with Regional TA Leaders to ensure they are getting effective communications and training support
• Sharing feedback from various projects with the program steering committee

Qualifications

• Strong analytics skills and Business Modeling techniques and methods (Intermediate level skills with MS Excel, MS PowerPoint)
• Strong expertise in TA process and systems
• Motivated self-starter, able to work with minimal guidance when necessary
• 2+ years of communications or TA operations experience
• Advanced knowledge of reporting analytics, automation and quality tools to aid in governance
• Strong interpersonal skills with the ability to forge strong relationships across business and regions
• Results orientated with strong organizing skills
• Strong interpersonal skills, public speaking and presentation skills
• Must be innovative and skillful at problem solving, self-motivated and able to prioritize workload
• Successful candidate will need to work in a matrixed environment and partner with global and regional colleagues

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!