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Sr. Manager, Training Jobs

Company

Rent The Runway
Address United States
Employment type FULL_TIME
Salary
Category Advertising Services,Technology, Information and Internet,Retail
Expires 2023-07-28
Posted at 9 months ago
Job Description
About Us: Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.” About the Team: The CX Training team is responsible for making sure our customers have flawless interactions with our agents every single time. We ensure that all of our agents are adhering to the highest standards of quality through a thorough onboarding process and continuous ongoing training, partnered with regular checkpoints with the Quality Development team. About the Job: The Senior Manager of Training will consult on, identify and oversee the development and implementation of various training programs as well as individualized talent solutions to increase employee effectiveness. This role will act as a subject matter expert who partners with Customer Experience leadership to implement appropriate solutions, approaches, and methodologies to accelerate employee capabilities. This position is responsible for the delivery and evaluation of employee development and performance-based training. This position provides critical support as it ensures that all customer experience associates are trained and positioned for optimal effectiveness. This can be a fully remote position and is eligible for hire in one of the following qualifying states: New York, New Jersey, Texas, Washington, D.C., Massachusetts, Colorado, Pennsylvania, Illinois, Virginia, Florida, Tennessee, Kansas. What You'll Do:


  • Consistently re-evaluate and iterate on training processes to maximize effectiveness
  • Partners with Director, Support Operations to identify training tools i.e. Knowledge base, authoring tool (Articulate), etc.
  • Own Training content to ensure it is on-brand, accurate and consistently audited
  • Post-trainings, evaluate the effectiveness of training through feedback surveys and own the delivery of feedback to senior management
  • Manage and develop a team of Trainers with a variety of experience, providing guidance, coaching, and consistent feedback; observe trainings that are led by Trainers in order to ensure accuracy and effectiveness
  • Oversee all aspects of training ranging from creation to facilitation to measuring success to ensure a successful onboarding and ongoing training experience for every CX team member, along with management level development and ongoing learning


About You


  • You are Empathetic. You are able to see situations from the customer’s perspective and provide the best solutions aligned with Rent the Runway’s core values.
  • You have Strong Integrity. You are honest and ethical in all interactions and uphold company values and policies.
  • BA/BS plus 3+ years of experience leading a successful training team and 3+ years of senior management experience, with proficiency with Articulate software, specifically designing interactive learning and building software simulations
  • You are Energetic. You are able to lead a room with excitement and keep everyone engaged and excited during each and every meeting or training.
  • You are a Problem Solver. You are able to think quickly and make decisions in a fast-paced environment.
  • You are Dedicated. You are committed to providing a Cinderella Experience during each customer interaction.
  • You are a Communicator. You listen well and understand the needs of our customers and our business. You express your ideas clearly and communicate persuasively to produce positive results.
Benefits: At Rent the Runway, we’re committed to the well-being of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:


  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • And most importantly - working with a great team!
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • Industry leading 401k match - an investment in your future.
  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. _________ The anticipated base salary for this position is $98,000-$123,500. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. This position is also eligible for equity compensation.