Sr. Customer Solutions Engineer - Duo Security

Your responsibilities will include:

• Consistently grow your knowledge of the broader security landscape and expertly position Duo by handling objections related to competitive solutions.
• Developing and implementing tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth
• Conducting virtual (and eventually onsite) product roadmap presentations and business reviews.
• Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments
• Partner with cross functional teams for process improvement.
• Demonstrating thought leadership and helping evangelize new ideas, strategies, and concepts with team members, other internal teams, and customers
• Being an expert in all things Duo by developing technical proficiencies with both Duo products and supported technical integrations with third-party applications. Author technical notes and training material to share your knowledge.
• Providing leadership through one-on-one relationships, team interactions, and special projects. Takes initiative to help individuals and the team as a whole.
• Effectively manage customer expectations about our features, functionality and limitations
• Continuously learning about product features and functionality, providing recommendations based on customer's infrastructure and use cases.
• Act as a technical resource to other teammates
• Independently handling customer deployment roadblocks and objections, leading technical conversations, and working across multiple business units to deliver solutions.

Skills you have…

• Team Player: Proactively contribute to a positive environment that values people and work, openly share problems and successes, and work across teams to help refine processes and achieve goals. You take responsibility for your own actions and recognize mistakes as learning opportunities.
• Effective Communication + Ability to Influence: You can demonstrate active listening, synthesize information, effectively communicate, and present with confidence and empathy to varied internal and customer stakeholders while dynamically adapting style & content to a broad range of customer audiences (e.g., from IT staff to CISO) and internal audiences (e.g., from team members to senior management). You can connect abstract technical concepts to real world environments.
• Strategic Planning and Account Management: You can develop and execute strategies for customer portfolio, including customer engagement, risk identification & mitigation, product adoption, customer expansions, and product upgrades. You can creatively solve technical problems that tie to the larger customer strategy.
• Self Awareness: You possess self-awareness, show empathy & discernment in challenging situations, own accountability for responsibilities & commitments. You are able to provide, receive, consider, and incorporate actionable feedback to/from your peers and leadership.
• Building Collaborative Relationships: You can proactively collaborate with multiple internal and customer stakeholders to identify opportunities, address challenging situations, support customers through incident response situations.
• Active Learning and Continuous Improvement: You understand Duo’s core security positioning and can speak to how Duo compares to competitors in the security landscape. You can translate customer sentiment to internal teams as feature requests and escalations, and appropriately advocate for strategic product decisions.
• Execution and Time Management: You are a power user and strong adopter of internal tools and standardized processes. You can effectively prioritize concurrent, highly-complex projects to manage and deliver on customer and internal expectations.
• Technical Aptitude: You can guide implementation, integration, and deployment of technical solutions in customer’s environment. Has expertise with more than one technology, such as networking (VPN, firewalls, load balancing), Microsoft administration (Azure, Office 365, Exchange/OWA, ADFS), authentication workflows (RADIUS, LDAP) and/or SAML/SSO.