It Sr Systems Engineer - Remote

Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

This position requires a Bachelor’s degree plus 3 years of demonstrated technical experience or an Associate
degree plus 5 years of demonstrated technical experience. A high school diploma and 7 years of
demonstrated IT technical experience focused on managing operating systems, including configuration,
internals, and maintenance processes in a large, complex organization like Mayo Clinic may be considered in
lieu of the degree.

Additional Qualifications:
Minimum of 2 years of experience in ServiceNow Discovery.
At least 7 years of experience with design, development and support of technology infrastructure.
Experience integrating with tools to federate data into a CMDB.
Experience with Discovery to discuss and troubleshoot credentials, permission issues and network connectivity.
Familiarity with CSDM, CMDB CI Class Model and IRE.
Experience with Google and Azure cloud discovery.
Experience supporting Windows and Linux Mid Servers, including container deployment.
Intermediate Windows and Unix administration skills.
Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing).
Knowledge of Web and Application Servers, Load Balancers, Databases and virtualization (WebSphere, MQ, IIS, Apache, VMware).
Familiarity with the following: XML, PowerShell and JSON/script language.
Experience working with LDAP, Active Directory and SUDO.