Customer Solutions & Claims Associate

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

Nestlé Coffee Partners is on a mission to elevate how consumers experience coffee. With brands like Starbucks, Seattle’s Best Coffee, Blue Bottle Coffee, and Nescafé, our diverse portfolio is brimming with rich and fulfilling opportunities for motivated people that are passionate about coffee. Our Seattle office provides an inspiring and high-energy work environment that fuels our fast-paced growth. Across our company, we create a workplace where partnership is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day.

Solutions Lab is the team within Nestlé Coffee Partners that elevates coffee and tea experiences for consumers outside of their homes. We help our business partners create moments for consumers across many segments including hotels, resorts, universities, hospitals, offices, airlines, cruise lines, and community living.

Solutions Lab is seeking a Customer Solutions Associate that will serve as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the End-to-End Order to Cash process flow.

Responsibilities and essential job functions include but are not limited to the following:

Requirements & Experience:

Skills:

• Ability to work independently with minimal supervision
• Ability to work in a fast-paced environment and handle multiple priorities
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Strong and creative problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in SAP, BW and Business Objects preferred
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. About Us | Making an Impact | Nestle Careers (nestlejobs.com)

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It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.