Senior Customer Solutions Engineer Jobs

Strategic Planning and Account Management:

Effectively manage customer expectations about our features, functionality and limitations

Consistently grow your knowledge of the broader security landscape and expertly position Duo by handling objections related to competitive solutions.

Developing and implementing tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth

Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments

Conducting virtual (and eventually onsite) product roadmap presentations and business reviews.

Excellent communication skills, coupled with well-defined time-management abilities to manage multiple projects simultaneously.

Utilize project management skills and collaborate with technology partners as needed.

SFDC Admin Certification and/or relevant experience and understanding of the Salesforce ecosystem, including collaboration with Salesforce system integrators.

Collaborate closely with sales colleagues, contributing to qualification and sales strategies.

Bachelor's degree (BA/BS) in Computer Science, a related technical field, or equivalent practical experience.

A minimum of 3 years of hands-on experience in technical support, professional services, engineering, or systems engineering.

Experience in SIEM technologies including dashboards, analytics, threat hunting, and problem-solving.

Experience in a customer-facing technical role (e.g., pre- or post-sales engineering).

Experience or formal training in Cyber Security.

Strong speaking, writing, and presentation skills.

Experience installing and working with Windows, *NIX, and SQL

Some software or scripting experience (e.g., regex, PowerShell, …).

Sigma Connectivity Inc also offers a comprehensive benefits package that includes:

Experience: Four (4) years in the position above or in a related computer software role;

Health, Dental, and Vision insurance

Paid Time off/Vacation and Paid Holidays

Flexible Spending Account (FSA): Healthcare and Dependent Care

Employee and Customer Referral Program

Land the company vision around the transformation of our business and customer orientation in the subsidiaries and externally.

Build trust to lay the foundation of long-term growth from a customer and shareholder point of view in a compliant way.

Empower and inspire our people to lead and be part of high performing impactful teams while providing diverse career opportunities.

Leads efforts to leverage technology to increase productivity (e.g., report optimization) and to ensure accurate conclusions.

Be part of a team leading product sales execution insights.

5+ years in server development or program management of server development.

BS in Applied Science or Engineering (or equivalent experience).

Experience in driving programs and projects across multi-functional teams and across companies.

Experience in debugging and problem solving complex system issues.

Help create and deploy NVIDIA’s reference AI Super Computer datacenter designs at ODM partners.

Collaborate with internal server design teams on next generation projects and product roadmaps.