Senior Vice President, Operations

BrightStar Care is the nation’s leading home care and medical staffing franchisor, and we are continuing to grow! We are searching for a dynamic Senior Vice President (SVP) of Operations to lead and grow our BrightStar company owned locations. This is a key contributor role focused on operational excellence.
Our SVP, Operations will be an expert on the business model and will be the primary owner of the operational performance of the corporate locations, supporting and influencing their efforts at adoption of processes, policies, and procedures. The position is responsible for improving revenues and profits through excellent branch operations, quality client care, maximizing Net Promoter Scores (NPS), designing and executing comprehensive business plans and budgets, and ensuring compliance of all required licensures and accreditations.
If you have prior home health/healthcare leadership experience, have multi-unit operations experience and have held a senior level operations leader or similar role, this role is for you!
Major Duties and Responsibilities

• Provides support for all aspects of branch and above branch level initiatives that impact company operations
• Executes culture of brand standard on operational and clinical compliance
• Builds processes and procedures that enable the successful delivery of brand standards and a client experience consistent with the standard of providing a higher level of care
• Develops and executes the growth strategy and is responsible for the day-to-day delivery of all KPIs, financial results and clinical quality for all BrightStar company owned locations
• Engages with acquisition pipeline including interaction with prospective selling owners
• Leads a team that delivers on financial and operational goals and objectives for company owned and operated locations

Position Requirements

• Planning, organizing and follow up skills, with the ability to prioritize, delegate and manage multiple projects with sensitive deadlines and changing environment
• 7+ years of managerial experience including successful management of multi-unit P&Ls with proven track record of successful team development, financial management and sales growth
• Demonstrated success influencing diverse stakeholders and leading teams
• Proficient in all Microsoft Office applications including some formula proficiency in MS Excel.
• Ability to travel, up to 50% to support the successful operation of the business
• Strategic decision making and planning with strong business and financial acumen
• Bachelor’s degree, business or healthcare administration or equivalent industry experience.
• 12+ years relevant work experience (e.g., home care, home health, healthcare in franchisee-owned or multi-site company operations and leadership role) is preferred
• Ability to work in a fast-paced environment.

Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

• Do the Right Thing: Honest, Ethical, Tell the Truth
• Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
• Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
• Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
• Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

Equal Opportunity Employer
BrightStar Care is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. BrightStar Care participates in E-Verify.
Colorado, New York, Washington, and California Pay Law
The pay range for this position in Colorado, New York, Washington and California is $175,000-$250,000 annually, however, base pay offered may vary depending on skills, experience, job-related knowledge and location.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]