Senior Vice President Of Client Services

CuraLinc Healthcare is seeking an experienced client success leader to join our executive team. You will be responsible for strategically guiding the Client Services department, including the management of our team leaders, the development of our Client Relationship Managers and cross-functional partnership with leaders from other departments – all with the ultimate goal of ensuring our programs meet the unique needs of each CuraLinc client.

The SVP of Client Services also provides thought leadership within our organization and support to new business efforts as a subject matter expert for CuraLinc’s client success function. This role, which reports to the EVP of Client Services, will create and execute initiatives related to client satisfaction, retention and growth – and will continue to develop the rapidly growing Client Services team.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

Primary Responsibilities

• Recognize and Strategically Respond to Retention Risks with Urgency and Effectiveness
• Contribute To CuraLinc’s Overall Organizational Strategy as a Member of the Executive Team
• Provide Support to CuraLinc’s Sales Team as a Subject Matter Expert
• Guide the Daily Operations of CuraLinc’s Client Services Department by Managing and Developing a Multi-Layered Team of Client Relationship Professionals
• Work Collaboratively Across All Departments and Functions to Ensure Service Excellence
• Drive Team Members’ Continuous Development of Product and Industry-Related Knowledge to Properly Position Our Program with Confidence and Competence
• Develop Relationships and Maintain Communication with Key Client Executives to Ensure High Program Visibility and Strategic Alignment of Program Objectives
• Define, Execute and Track Key Performance Indicators Related To Account Satisfaction, Retention And Growth
• Provide Timely and Expert Consultation Related to Client-Specific Challenges and Opportunities
• Develop And Maintain an Understanding of the Role of CuraLinc’s Product Suite Within the Healthcare Benefits Landscape
• Provide Management, Direction and Oversight to Team Leaders within the Client Services Department

Key Skills and Competencies

• Proactive Approach to Developing and Maintaining Strong Client Relationships
• Agility in Management Style
• Ability to Assess and Address Enterprise Client Risk
• Superior Presentation and Written Communication Skills
• Results-Driven, Accountable, Curious, Collaborative and Highly Energetic
• Demonstrated Strength in Mentoring, Teaching and Developing Skilled Team Members
• Demonstrated Problem Solving Prowess
• Excellent Project Management Skills with Strong Attention to Detail
• Demonstrated Success in Recruiting, Developing and Retaining Client Services Professionals
• Ability to Manage Service Escalations with Tact and Sensitivity
• Ability to Analyze Data, Extract Strategic Insights and Present to Clients with Competence
• Exceptional Conceptual and Critical Thinking Skills

Required/Minimum Qualifications

• Bachelor’s or Master’s Degree in Business Management or Related Field
• Proficiency within the Microsoft Office Suite, CRM Systems and Virtual Meeting Platforms
• Five (5) or More Years of Experience Leading a Multi-Layered Client Services Team within Employee Benefits
• Demonstrated Passion for Workforce Mental Health
• Proven Track Record of Large-Scale Portfolio Retention and Growth
• Twelve (12) or More Years of Management/Leadership Experience in Employee Benefits
• Previous Direct Account Ownership of Enterprise-Level Clients

This position is fully remote but will require occasional travel to client and prospective client locations as well as CuraLinc’s headquarters in Chicago. Salary commensurate with experience. This position is bonus/commission-eligible.

This is a full-time, salaried role and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.