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Senior Support Manager Jobs

Company

Orama Solutions
Address United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-06-02
Posted at 1 year ago
Job Description

I am currently working with the CEO of a Series C security vendor. After securing 165 million USD in total funding, we are now on an aggressive journey to scale out the support function.

We are looking for the Director of Support, to come in and own the worldwide support function, and have the freedom to grow the support function.


Job Title: Senior Support Manager

Location: East Coast only, United States.

Salary: 160k-220k.


Company:

  • New CRO is one of the strongest leaders in software. Built the GTM at Okta for 8 years.
  • Customers: Mars, DoorDash, Lyft, Roblox + more.
  • Proven founders: CEO's last gig ended in a major acquisition.
  • $1.2 billion valuation at 60 headcounts...
  • Series C $165m (lead VC: Andreessen-Horowitz).
  • Investment from ex-Okta CRO, Founders of Dropbox, HackerOne, Signal Sciences etc.


The tech:

  • Using "zero trust" security techniques, we are the ONLY security product that can protect emails even after they have been compromised, or harmful messages get through.
  • Started after the 2016 election hacks which showed everyone the importance and fragility of our private data.
  • It is entirely cloud-based, deploys in 30 minutes, and can be exclusively managed by the customer.


The Role:

  • Working on a daily basis with Security Architects, Product and Engineering teams.
  • Acting as a player-coach, helping grow the function from the roots.
  • Working directly with the head of Security Architecture.
  • First in on the ground, with an immediate headcount to start hiring.


Experience:

  • Any SaaS background within, Security, Data, or Infrastructure.
  • Experience leading a team of 10-20 engineers.
  • Prior experience working in a SaaS company.
  • Prior hands-on experience scaling out a support function.
  • Hands-on with Linux or Unix.


Do not hesitate to get in touch – [email protected]