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Senior Customer Support Jobs

Senior Customer Support Associate - Escalations Support
By Fanatics, Inc. At United States
Take supervisor requests when collectors ask to speak to a manager, help find a resolution and deescalate complex situations.
Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
3+ Years of related experience, preferably as a Sr CS Associate working on escalations.
Advanced knowledge of trading cards and collectibles industry.
Advanced problem-solving abilities and attention to detail.
Excellent interpersonal, verbal, and written communication skills
Senior Manager Customer Support
By EV Group At Tempe, AZ, United States
Qualifications / Education / Skills and Experience:
Manages the day-to-day operations of the customer support team to include escalation resolution, and employee development planning.
Manages Key Performance Indicators and with domestic customers.
Preferred experience in the semiconductor/electronic industry.
Experience to support High Volume Manufacturing customers including managing a 24x7 support environment.
Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
Senior Customer Support Jobs
By Apex Systems At United States
Minimum of 2 years of experience in eCommerce logistics fulfillment or customer service
Excellent problem-solving and prioritization skills.
Exceptional communication skills for effective interaction with team members and customers.
Assist in addressing inquiries and claims related to logistics tickets.
Proactively identify recurring issues and implement solutions to reduce escalation rates and enhance operational efficiency.
Adhere to established procedures while exceeding departmental service standards.
Senior Director, Customer Support
By Swooped At United States
Experience in Customer Success, Technical Account Management, and Professional Services are a plus
Equity or comparable benefits may be offered depending on the legal limitations
Worked asynchronously as part of a fully-remote, distributed team
Experience leading technical teams panning global time zones in a 24/7 model
Deep technical experience in the development workflow or other adjacent technical products within cloud, security, tooling, automation, etc.
Experience leading geographically distributed and culturally diverse teams
Senior Customer Support Representative
By ResMed At United States
Stay abreast of current technology in products, design changes, and new products offered. Share knowledge with other team members.
Minimum of 3 years experience using Salesforce, or similar, to manage and escalate support cases.
Experience working in a remote workforce.
Stay abreast of software releases and new features. Share knowledge with other team members.
Minimum of 3 years experience in application support, SaaS customer support, or call center environment, providing software support to external customers.
Extensive knowledge of customer support best practices.
Senior Customer Support Services Specialist
By TriNet At United States
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
General education, vocational training and/or on-the-job training or equivalent education and experience required
Associate's Degree or equivalent education and experience preferred
Typically 3+ years Customer Service experience required
Typically 2+ years human resources experience required
Excellent verbal and written communication skills.
Senior Director, Customer Experience & Support
By Glassdoor At San Francisco, CA, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Director, Customer Experience & Support
By Glassdoor At New York, NY, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Director, Customer Experience & Support
By Glassdoor At Chicago, IL, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Customer Support Specialist
By Medallion At United States
Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
5+ years experience in Customer Support
3+ years experience with Payer Enrollment, Licensing, or Credentialing
Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
Senior Operations Manager, Customer Support
By Cruise At Scottsdale, AZ, United States
Pre-tax Commuter Benefit Plan for non-remote employees
5+ years of experience leading a customer-facing team at a start-up or rapid growth company
Demonstrable experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards which drive quality and consistency
Previous experience in high-tech or transportation industry
Our benefits are here to support the whole you:
Healthy meals and snacks provided for non-remote employees
Senior Customer Support Specialist
By Premier Talent Partners At San Francisco, CA, United States
Experience using help desk software and remote support tools
Experience as a Customer Support Specialist or similar CS role
Excellent communication and problem-solving skills
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Customer Support / Operations, Senior Supervisor [Remote]
By 137,300 At , Redlands, 92374, Ca
Engaging employees by linking organizational goals to higher level corporate accountabilities while meeting corporate diversity and equal opportunity expectations.
Four years or more experience leading, coaching, and/or developing employees in a customer interfacing environment.
Experience in Customer Contact Center/Call Center.
Experience supervising customer interactions, researching and analyzing contact information, and making decisions related to customer service in a customer focused environment.
Experience supporting change to practices or processes to meet client needs.
Experience using Microsoft Word, Excel, and PowerPoint.
Senior Director, Candidate & Customer Support
By Checkr, Inc. At Orlando, FL, United States
Build and manage all aspects of Checkr’s rapidly scaling Customer Support teams across our San Francisco, Denver, Orlando, and remote locations.
Collaborate with Marketing, Sales, Customer Success, Finance and Engineering teams to improve customer experience.
Experience building outsourced, global, and distributed remote support teams.
Define a delightful customer support experience, and the strategy to support it.
Drive efforts with product, engineering, marketing, and revenue teams to streamline post-sale Support and improve the customer experience at scale.
10+ years of leadership experience in an organization with a strong brand of outstanding customer service.
Senior Customer Support Associate
By Lattice At New York, United States
Has a proven ability to spot trends and propose solutions to improve team and customer experience
Bringing areas of process improvement to your manager, suggesting solutions that positively impact the team, and executing on them
Being a process advocate for the knowledge capture philosophy
2-3 years experience in customer support preferred for this leadership role.
You have outstanding communication skills and ability to collaborate cross-functionally.
Experience working with Zendesk, Slack, and Zoom.
Senior Support Manager Jobs
By Orama Solutions At United States
It is entirely cloud-based, deploys in 30 minutes, and can be exclusively managed by the customer.
Prior experience working in a SaaS company.
Experience leading a team of 10-20 engineers.
Prior hands-on experience scaling out a support function.
Job Title: Senior Support Manager
$1.2 billion valuation at 60 headcounts...
Senior Manager Customer Support
By Universal Music Group At Philadelphia, PA, United States
-5+ years Customer Support Management experience
-Collaborate with Fan Services Management team to track ands analyze fan issues
UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Sr. Manager to join our
Strong communication skills, both verbal and written
-Exceptional leadership skills with the ability to coach and drive results
-Excellent follow-up skills and 100% follow through on commitments
Senior It Support Consultant – Customer Facilitator Supervisor
By University of Iowa At Iowa City, IA, United States
Experience utilizing ticketing software for incident and time management.
Experience with change management, continuous improvement initiatives, ITIL, LEAN and/or project management.
Maintains accurate inventory management records.
Accurately accounts for all performed work within centralized service management tracking system.
Experience supporting offsite customers using remote assistance tools, with ability to effectively troubleshoot technical issues remotely.
Direct staff that perform both troubleshooting and documented software installs for users via remote tools.
Senior It Customer Support Specialist-Erp
By Clark County, NV At , Las Vegas, 89118, Nv $26.24 - $40.65 an hour

The Clark County Finance Department – Enterprise Resource Planning (ERP) Office is seeking qualified candidates to apply for the Senior IT Customer Support Specialist position. As a member of ...

Senior Customer Support Engineer
By ArmorCode Inc. At United States
Excellent communication skills and enjoyment of working with customers directly
5+ years of experience as a Technical Support Specialist, Software Test Engineer
Experience working with Software as a Service (SaaS), preferably Security Software Company
Experience with Python Scripting, leveraging APIs for workflow automation
Experience in technical troubleshooting (product, software, etc.)
Bachelor's degree in computer science, coding boot camp, or equivalent work experience is a huge plus