Senior Customer Support Jobs

Job Title: Sr. Customer Support Representative

Location: Remote

Working Hours: 12pm-9pm CST (flexibility available)

Estimated Duration: The client approximates that this project will last up to the end of 2023.

Job Overview:

The Customer Service Specialist will play a crucial role in handling escalated and complex logistics cases. Your responsibilities will include providing exceptional support to logistics-related tickets, identifying root causes of escalations, collaborating with other departments, and contributing to the overall enhancement of our customer experience.

Responsibilities:

• Proactively identify recurring issues and implement solutions to reduce escalation rates and enhance operational efficiency.
• Assist in addressing inquiries and claims related to logistics tickets.
• Collaborate with Logistics Service Providers to develop high-level customer service strategies for e-commerce.
• Support ad-hoc projects and initiatives as required.
• Adhere to established procedures while exceeding departmental service standards.
• Analyze escalated issues to determine underlying causes and provide effective solutions. Coordinate cross-functional efforts to resolve customer problems and ensure closure of all escalations.

Requirements:

• Strong ability to remain composed during disputes and emergencies.
• Bachelor's degree or higher.
• Strong desire to learn, take initiative, and solve problems.
• Minimum of 2 years of experience in eCommerce logistics fulfillment or customer service
• Exceptional communication skills for effective interaction with team members and customers.
• Customer-centric and results-oriented approach.
• Excellent problem-solving and prioritization skills.

EEO Employer

Apex Systems is an equal-opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.