It Support Coordinator Jobs

Bungie is looking for a talented IT Support Coordinator. You will be supporting the infrastructure and people working on our world class games. Bungie's IT support team is a small group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. The ideal candidate has a great team attitude, exceptional customer service skills and a hunger for expanding their technical breadth. We often tread the razor’s edge on new technology adoption, so adaptability and a strong desire to research, investigate and find unique solutions is a must.

We are looking for an IT Support Coordinator capable of prioritizing, triaging and being the first point of contact for tickets in the IT Support queue. Organization and customer service skills are key in this role.

RESPONSIBILITIES

• Update KPI Dashboards weekly
• Monitor unassigned queue to ensure prompt responses within SLA
• A point of contact to the customer for all types of service requests
• Assists in day to day IT queue support operations with some supervision
• Improve customer service, perception, and satisfaction with fast turnaround of customer requests
• Monitor queues of OOO staff for issues needing responses
• Coordination with IT Support to balance workload
• Maintains documentation with updates and changes
• Escalate service requests to appropriate teams as necessary
• Triage service requests to address urgency and scope of impact
• Communicate with customers as required: gathering additional information, informing them of changes

REQUIRED SKILLS

• Experience in a role involving direct customer contact (internal and external customers)
• Excellent written and oral communication skills are required
• Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
• Basic computer and operating system skills
• Ability to work in a team and communicate effectively

Nice-to-have Skills

• Degree in an IT associated field of study
• Self-starter and ability to work with limited supervision
• CompTIA A+ Certification
• Experience with Jira Service Management or other IT Service Management (Ticketing) tools

Listed below is this role's base pay range. In other locations that Bungie has approved for remote work, this pay range may be adjusted up to +/- 10% and some roles may be classified as non-exempt (hourly). This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future. In the journey to make incredible worlds, Bungie employees don't simply do meaningful work - they receive meaningful support. Competitive salaries and discretionary bonus opportunities are just the start. We offer comprehensive healthcare coverage, generous 401(k) matching, flexible time off policies, paid parental leave, social clubs, and so much more. Check out our benefits page: Benefits - Bungie Careers to see all the perks that come with joining Bungie.

Bellevue Pay Range

$71,000 — $71,000 USD

Bungie full-time (non-contract) employees in the U.S. also receive:

• 20 days of accrued time-off in the form of PTO and sabbatical days, depending on the level of the position
• One hour of Paid Sick Time (PST) for every 30 hours worked
• 10 paid Floating Days annually, prorated in the first year of employment based on start date
• 10 paid Bungie-observed holidays annually

Contract and International FTE employees receive competitive benefits through their relevant contracting agency.

So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion.