It Support Jobs

Overview:

We are seeking a dependable IT Support to join our team. The ideal candidate will know how to resolve computer issues, troubleshoot and collect additional detail, and excellent communication skills. As IT Support, you will be providing prompt and proficient support to our team during the hours specified.

Responsibilities:

• Provide prompt and professional assistance, troubleshooting issues related to applications, connectivity, and tech devices.
• Diagnose and resolve common connectivity issues (e.g., networks, power outage, DNS, etc).
• Escalate unresolved issues (with necessary detail) to team lead.
• Walk users through solutions to problems and provide step-by-step guidance remotely.
• Receive and handle incoming phone calls and emails from our team seeking technical support.
• Maintain detailed records of support activities, proactively sending short recaps of problem/resolution.

Requirements:

• Experience troubleshooting issues remotely.
• Ability to work proficiently in a remote-only role.
• Organized and detail oriented.
• Proficient grasp of computing concepts – networking, browsers/web apps. Some hardware/OS background knowledge is helpful.
• Excellent verbal and written communication skills, with the ability to explain technical concepts concisely and in non-technical terms.
• Proven working experience as IT Support or a similar role.
• Familiarity with commonly used business applications (e.g., Microsoft Office, email clients).
• High school diploma or equivalent; any additional related education helpful but not required

Location: 100% remote

Schedule: Monday through Friday, working hours will be 7am-3pm, EST