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Senior It Support Manager Jobs

Manager - Scheduling And It Support
By Baltimore City Public Schools At , Baltimore, 21202 $97,994 - $126,816 a year
Experience as a grade reporter or master scheduler preferred. Must demonstrate knowledge of the connection between scheduling and strategic resourcing.
Detailed knowledge of high school graduation requirements, student promotion policies, school data policies and procedures related to attendance, grade reporting, scheduling.
All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
Maintains advanced technical knowledge of assigned City Schools application programs, school scheduling, databases, operating systems, and customer data retrieval processes.
Utilizes tact and exercises good judgment in interacting with school and central office personnel and provides content knowledge and expertise.
Bachelor's degree from an accredited college or institution with three or more years of related technical experience.
Manager, It Support Jobs
By Attentive Mobile At , $100,000 - $140,000 a year
Strong project management skills with the ability to handle multiple concurrent projects and initiatives while managing operational tasks
Develop and maintain IT documentation including end user facing knowledge articles
5+ years experience leading a helpdesk or IT Support function at a modern, cloud first organization
Strong Atlassian Suite (Jira, Jira Service Desk, Confluence) administration skills
Comprehensive knowledge of major SaaS productivity tooling (Okta, Google Workspace, O365, Slack, Zoom, etc.)
Strong working knowledge of troubleshooting issues in major OS systems (macOS, Windows, iOS, Android)
It Support Manager, It Services
By Amazon Development Center U.S., Inc. At , New York, Ny From $93,400 a year
Experience with system management tools and client/server environments
2+ years of leading technology teams as a information technology operations manager experience
Direct management of individual contributor IT Engineers who provide direct end user support to Amazonians on general IT issues.
Hiring, promotion, and performance management of direct reports.
Relationship management with key partners and customers in local Amazon sites.
5+ years of developing a team of technical professionals across multiple locations experience
It Support Manager, It Services
By Amazon Development Center U.S., Inc. At , Seattle, Wa From $93,400 a year
Experience with system management tools and client/server environments
2+ years of leading technology teams as a information technology operations manager experience
Direct management of individual contributor IT Engineers who provide direct end user support to Amazonians on general IT issues.
Hiring, promotion, and performance management of direct reports.
Relationship management with key partners and customers in local Amazon sites.
5+ years of developing a team of technical professionals across multiple locations experience
It Support Manager Jobs
By Aldridge At San Antonio, TX, United States
Develop and implement new technical support processes to improve the client experience.
Strong knowledge of complex problem-solving and troubleshooting methodology
Communicate regularly with assigned clients to ensure service quality meets client expectations
Keep up-to-date with the latest high-level technology trends
Facilitate ongoing training and development with the team
Demonstrated success leading teams through complex, technical problems in a fast-paced environment
Senior Manager, It Jobs
By Planview, Inc. At Austin, TX, United States
Certified Project Management Professional (PMP)/Prince2/Project+ certification
Support IT budget management including review and approval of vendor invoices while ensuring IT does not exceed approved budgets.
A minimum of 10 years of related experience and/or training, or equivalent combination of education.
Deep knowledge of ITIL (prefer certification) and ITSM principles, as well as Service Delivery Frameworks.
Experience working with VMWare ESX, vSphere, and/or vCenter along with VCP-DCV certification.
Experience with VMware Horizon and Virtual Desktop Infrastructure along with relevant certification.
Senior It Manager Jobs
By Handshake At New York City Metropolitan Area, United States
3+ Years of management experience, leading technical and functional resources, preferably at a SaaS-based high-growth company
Serves as primary corporate spokesperson for information management. Facilitate ongoing IT Operations communication between offices and employees.
Manage team’s performance and engagement level through constructive feedback, identification of training and tool gaps, and career path development.
5+ years of experience within an IT or technical organization, including automation, application implementation, and/or business analysis.
Demonstrated experience building winning teams, identifying growth opportunities in others, developing talent, and recognizing talent gaps.
Technical certifications preferred across IT Operations domain (e.g. ITIL, CompTIA A+, Network+, CCNA, Security+).
Senior It Support Engineer
By GeoComply At , Las Vegas, Nv $91,000 - $107,000 a year
Have experience with Asset and Vendor management solutions
Manage Jira Service Management IT ticketing system to track team performance and identify improvement opportunities
Maintain and update knowledge base articles to help users self serve
Manage Hardware and Software asset inventories
5+ years of relevant experience
Experience configuring and troubleshooting Windows and macOS devices
Office Manager & It Support
By Optimizely At , Nashua, Nh

As the Office Manager, your responsibilities will include:

The following qualifications are essential:

Manager, Corporate It Support
By Chipotle At , Columbus, 43215, Oh $94,000 - $129,000 a year
Experience with IT service management tools such as ServiceNow.
Lead and manage the Corporate Support team, providing technical guidance and support to team members as needed.
Manage ticket queues and ensure timely and accurate resolution of desktop support issues.
Bachelor's degree in computer science, information systems, or a related field (or equivalent experience.)
Proven experience in managing Desktop Support and Audio Visual teams within a fast-paced environment.
Excellent leadership, communication, and interpersonal skills.
It Support Manager Jobs
By RaceTrac At , Atlanta, 30339, Ga
5+ years’ experience in production support and incident management
Responsible for the effective implementation of the Incident Management process and carrying out the respective reporting procedure.
Maintain awareness of all event-related activities and provide on-going communication and feedback to senior management.
Knowledge and experience working with ITSM tools. ServiceNow a plus
Maintain business level knowledge of what are the key applications for each business area.
Bachelor’s degree from an accredited college or university in IT or related field or equivalent work experience
It Support Manager Jobs
By Motion Recruitment At Boston, MA, United States
Desirable skills: Experience within the Financial Services Industry, Microsoft qualifications such as MCSA or MCSE, Cisco certification
Manage and coordinate a team of Service Desk Engineers through 1:1s including coaching and development of skills and capabilities
Manage the Major Incident process including resolution management, providing timely communications, and producing the root cause analysis documentation
7+ years of mentoring/managing experience
WITH 3-4+ years of hands on helpdesk experience
Strong analytical and problem-solving skills with a passion for technology
Executive Support It Manager- Svp
By Citi At , New York, Ny $170,880 - $256,320 a year
Conduct responsibilities such as quality control, work allocation, coaching/mentoring, ensuring ongoing compliance with regulatory requirements
Design and create complex processes and reporting streams, participate in the review and approval of requirement documents
Experience in managing projects, leading operational process change and improvement and delivering infrastructure technologies products and services
Experience in financial services or large complex and/or global environment preferred
Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail
Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements
Senior Manager, It Development
By Frontier Communications At , Remote $143,719 - $239,531 a year
Self-motivated, flexible, enjoy working as part of a team, and able to prioritize and manage multiple tasks, diverse responsibilities, and deadlines.
Bachelor's degree or certifications related to software development or technical leadership in a scaled agile environment.
Strong analytical, communication, mathematical, and organizational skills are a must.
Managing a team responsible for software delivery and execution of consumer initiatives, while ensuring alignment with Agile best practices.
Influencing other portfolios and organizations across Frontier to align with implemented Agile practices by showcasing the accomplishments and successes of Consumers.
Senior It Support Specialist
By Project Canary At Hayward, CA, United States
CompTIA Network+, Security+, or similar certifications or equivalent experience.
CompTIA Network+, Security+, or similar certifications or equivalent experience
Support both on-site and remote users and locations across the country.
Create and maintain documentation for both our own knowledge base as well as customer facing materials.
5+ years of experience in an IT support capacity. A wide range of disciplines is preferred.
Basic understanding of and experience with cloud infrastructures.
Senior Support Manager Jobs
By Orama Solutions At United States
It is entirely cloud-based, deploys in 30 minutes, and can be exclusively managed by the customer.
Prior experience working in a SaaS company.
Experience leading a team of 10-20 engineers.
Prior hands-on experience scaling out a support function.
Job Title: Senior Support Manager
$1.2 billion valuation at 60 headcounts...
Senior It Program Manager
By Splunk At , Dallas, 75201, Tx
Strong organizational planning skills and understanding of program management concepts
PMO or portfolio management experience in a technology setting
PMI Project Management Professional (PMP) certification
Negotiate competing requirements across business units and establish project direction with business leaders and delivery leads
Demonstrate consultative skills in solving problems by using technical and business insight to advise the facilitation of developing objectives and approach
8+ years’ experience leading IT or software projects
Senior It Support Consultant – Customer Facilitator Supervisor
By University of Iowa At Iowa City, IA, United States
Experience utilizing ticketing software for incident and time management.
Experience with change management, continuous improvement initiatives, ITIL, LEAN and/or project management.
Maintains accurate inventory management records.
Accurately accounts for all performed work within centralized service management tracking system.
Experience supporting offsite customers using remote assistance tools, with ability to effectively troubleshoot technical issues remotely.
Direct staff that perform both troubleshooting and documented software installs for users via remote tools.
Senior It Customer Support Specialist-Erp
By Clark County, NV At , Las Vegas, 89118, Nv $26.24 - $40.65 an hour

The Clark County Finance Department – Enterprise Resource Planning (ERP) Office is seeking qualified candidates to apply for the Senior IT Customer Support Specialist position. As a member of ...

Senior It Support Specialist
By Atomic At , Miami, 33132, Fl $73,493 - $105,000 a year
Maintain and manage Okta SSO/MFA identity and access management platform with identity management administration skillset/experience required.
Maintain and manage JAMF Pro MDM environment with JAMF administration skillset/experience required.
Minimum 2 years of JAMF or other Mac-based MDM administration experience and skillset is required. JAMF certification a plus.
Minimum 2 years of SSO/MFA solution administration experience and skillset is required. Okta experience/certification a plus.
Comptia A+, Net+, MCITP, GCP certifications or equivalent experience.
Manage all IT equipment and application inventory, licensing, and asset tracking.

Are you an experienced IT professional looking for an opportunity to lead a team and make a difference? We are looking for a Senior IT Support Manager to join our team and provide technical support and guidance to our customers. As the Senior IT Support Manager, you will be responsible for managing the day-to-day operations of the IT support team, developing and implementing IT policies and procedures, and ensuring that all customer inquiries are addressed in a timely and professional manner. If you are an experienced IT professional with a passion for customer service, then this could be the perfect role for you!

Overview:

A Senior IT Support Manager is responsible for providing technical support and guidance to IT staff and end users. They are responsible for managing the IT support team, ensuring that all IT systems are running smoothly, and providing technical assistance to end users.

Detailed Job Description:

The Senior IT Support Manager is responsible for managing the IT support team, ensuring that all IT systems are running smoothly, and providing technical assistance to end users. They will be responsible for developing and implementing IT policies and procedures, troubleshooting hardware and software issues, and providing training and support to end users. They will also be responsible for managing the IT budget and ensuring that all IT projects are completed on time and within budget.

What is Senior It Support Manager Job Skills Required?

• Excellent problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Ability to work under pressure

What is Senior It Support Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• Experience managing IT support teams
• Knowledge of IT best practices and industry standards
• Certification in IT support or related field (e.g. Microsoft Certified Systems Engineer)

What is Senior It Support Manager Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of IT best practices and industry standards
• Knowledge of IT security principles

What is Senior It Support Manager Job Experience?

• 5+ years of experience in IT support
• Experience managing IT support teams
• Experience with troubleshooting hardware and software issues
• Experience with developing and implementing IT policies and procedures

What is Senior It Support Manager Job Responsibilities?

• Manage the IT support team
• Ensure that all IT systems are running smoothly
• Provide technical assistance to end users
• Develop and implement IT policies and procedures
• Troubleshoot hardware and software issues
• Provide training and support to end users
• Manage the IT budget
• Ensure that all IT projects are completed on time and within budget