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Senior Customer Support Manager Jobs

Senior Customer Support Associate - Escalations Support
By Fanatics, Inc. At United States
Take supervisor requests when collectors ask to speak to a manager, help find a resolution and deescalate complex situations.
Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
3+ Years of related experience, preferably as a Sr CS Associate working on escalations.
Advanced knowledge of trading cards and collectibles industry.
Advanced problem-solving abilities and attention to detail.
Excellent interpersonal, verbal, and written communication skills
Senior Manager Customer Support
By EV Group At Tempe, AZ, United States
Qualifications / Education / Skills and Experience:
Manages the day-to-day operations of the customer support team to include escalation resolution, and employee development planning.
Manages Key Performance Indicators and with domestic customers.
Preferred experience in the semiconductor/electronic industry.
Experience to support High Volume Manufacturing customers including managing a 24x7 support environment.
Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
Senior Customer Marketing Manager
By Piano At New York City Metropolitan Area, United States
Educate key internal teams (e.g. sales, sales management and demand gen) about the availability and deployment of customer advocacy assets
Lead and manage our user community, from content distribution and moderation to regular engagement and measurement of the group
Global company experience required; this role has a high degree of global exposure
Strong leadership skills a must
Excellent writing, editing, and communication skills
Experience working in a fast-paced, cross-functional environment
Senior Customer Support Jobs
By Apex Systems At United States
Minimum of 2 years of experience in eCommerce logistics fulfillment or customer service
Excellent problem-solving and prioritization skills.
Exceptional communication skills for effective interaction with team members and customers.
Assist in addressing inquiries and claims related to logistics tickets.
Proactively identify recurring issues and implement solutions to reduce escalation rates and enhance operational efficiency.
Adhere to established procedures while exceeding departmental service standards.
T2 Customer Support Manager
By Branch At Minneapolis, MN, United States
5 years of experience in customer support, with a minimum of 2 years in a leadership or management role.
Strong leadership and team management skills, with a demonstrated ability to motivate and inspire a team to achieve exceptional results.
Proven experience in handling and resolving complex technical issues effectively, preferably within a tech industry.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
Exceptional problem-solving abilities and a passion for finding innovative solutions to customer challenges.
Remote-first work culture (domestic USA)
Manager, Customer Support Jobs
By Sana Benefits At , Remote $80,000 - $95,000 a year
Assist with ticket triaging, staffing assignments, and other workforce management tasks.
Based in Austin, TX or experienced in remote work.
Some knowledge of healthcare and/or insurance benefits preferred.
Bachelor’s degree with 3 years of related experience in social work, patient advocacy, or health coaching preferred.
Perform quality assessments on support interactions, and directly provide feedback to team members.
Ensure that team and individual goals are met, including inbound support metrics and KPI’s.
Customer Support Manager Jobs
By Neighbor At Lehi, UT, United States
Manage relationships with vendors and BPO partners
Identify product changes that will improve user experience, and work cross-functionally to drive organizational impact
3+ years in a Support leadership role, including hiring experience
2+ years of experience in a start-up environment or fast growing company
Experience communicating directly with customers to assess needs and solve issues
Excellent verbal and written communication skills
Senior Director, Customer Support
By Swooped At United States
Experience in Customer Success, Technical Account Management, and Professional Services are a plus
Equity or comparable benefits may be offered depending on the legal limitations
Worked asynchronously as part of a fully-remote, distributed team
Experience leading technical teams panning global time zones in a 24/7 model
Deep technical experience in the development workflow or other adjacent technical products within cloud, security, tooling, automation, etc.
Experience leading geographically distributed and culturally diverse teams
Senior Customer Marketing Manager
By Amperity At Seattle, WA, United States
5-7+ years of experience in B2B Customer Marketing, Account Management, or Demand Generation
Previous Customer Service, Customer Success, or Account Management experience.
Technical knowledge of the latest digital marketing tools and channels, including MarTech, AdTech, and Customer Engagement Platforms.
Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
The ability to write compelling copy is a necessity; graphic design capabilities are a plus
Customer Journey: Maintain and refresh our customer journey maps of how our core personas evaluate and purchase Customer Data Platforms.
Senior Customer Marketing Manager
By Amperity At United States
5-7+ years of experience in B2B Customer Marketing, Account Management, or Demand Generation
Previous Customer Service, Customer Success, or Account Management experience.
Technical knowledge of the latest digital marketing tools and channels, including MarTech, AdTech, and Customer Engagement Platforms.
Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.
The ability to write compelling copy is a necessity; graphic design capabilities are a plus
Customer Journey: Maintain and refresh our customer journey maps of how our core personas evaluate and purchase Customer Data Platforms.
Customer Support Manager Jobs
By GRIND Management At Raleigh, NC, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager, I/Dd
By Sandata Technologies At New York City Metropolitan Area, United States
• Prior experience using customer relationship management software.
• 2 years prior management experience
• Effectively communicate with peers and all levels of management.
• Ensure security of personal health information (PHI) and report any violations or observations to management.
Tuition reimbursement & paid certification programs
Catalog of training courses for skills development
Manager Of Customer Support
By GoodTime.io At Austin, TX, United States
5+ years in support or support related lead or management role at a similar B2B SaaS organization
Proven track record (5+ years in team AND support vendor management) to build a cohesive team and lead people effectively
Experience with debugging/maintaining integrations such as Zoom, Gcal, O365, various ATSs, CCSs, etc.
Strong communication skills, including the ability to influence clients and internal team members
Benefits including flexible work hours, competitive salaries, paid time off, medical, dental, & vision insurance, and much more
Work alongside teams remotely from anywhere in the US
(Us) Manager, Customer Support - Clinical
By PointClickCare At United States
Proven business experience in a Customer Support environment with experience in Management or Leadership role in a SaaS/tech organization
Identifies, develops, and communicates change management and process improvement to ensure team member’s understanding and adherence
Strong knowledge in skilled or assisted living healthcare industry
Experience with Knowledge-Centered Support (KCS) / Knowledge Base use
Manages a Customer Support team consisting of Solutions Analysts and Sr. Solutions Analysts with the mindset of Customer Satisfaction
Ability to manage in a fast-paced environment
Sr. Manager, Customer Support
By SoundThinking (formerly ShotSpotter) At United States
Strong management skills and proven experience
Minimum of 5 years people and process management experience in a Customer Service or Support environment.
Minimum of a bachelor’s degree in technical, business or management fields or equivalent qualifying experience and training.
Act as an effective manager in optimizing and improving the team’s processes, workflows and functions and help with their professional growth.
Prior experience in Public Safety strongly desirable.
Strong analytical, reporting and presentation skills.
Customer Support Manager Jobs
By Black Diamond Management Inc. At Taylorsville, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Manager I
By Tessian At Greater Boston, United States
Develop our service offering for our customers
3+ years experience in a technical support role, ideally supporting a B2B SaaS technology
Is passionate about creating amazing experiences for customers
Customer Support Manager I at Tessian
Support our global customers solve challenges with the Tessian platform
Work closely with our Sales teams to shape the solution for prospective customers
Customer Support Manager Jobs
By Champion Passive Income Solutions At United States
Experience in leadership, change management, and conflict management
1+ Year of Management level of CS
Defining key Customer Service SOP’s and manage training plans for new hires.
Support CS teams and display exemplary product and company knowledge.
Exceptional written and verbal communication skills.
Develop and hold accountable the Customer Service team to meet or exceed defined service level targets.
Senior Customer Support Specialist
By Medallion At United States
Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
5+ years experience in Customer Support
3+ years experience with Payer Enrollment, Licensing, or Credentialing
Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
Senior Operations Manager, Customer Support
By Cruise At Scottsdale, AZ, United States
Pre-tax Commuter Benefit Plan for non-remote employees
5+ years of experience leading a customer-facing team at a start-up or rapid growth company
Demonstrable experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards which drive quality and consistency
Previous experience in high-tech or transportation industry
Our benefits are here to support the whole you:
Healthy meals and snacks provided for non-remote employees

Are you an experienced customer support manager looking for a new challenge? We are looking for a Senior Customer Support Manager to join our team and help us provide exceptional customer service. You will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

What is Senior Customer Support Manager Skills Required?

• Excellent customer service and communication skills
• Ability to multi-task and prioritize
• Strong problem-solving and analytical skills
• Knowledge of customer service software, databases, and tools
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations

What is Senior Customer Support Manager Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• 3+ years of experience in a customer support management role
• Experience with customer service software, databases, and tools
• Knowledge of customer service best practices

What is Senior Customer Support Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service regulations

What is Senior Customer Support Manager Experience?

• 5+ years of customer service experience
• 3+ years of experience in a customer support management role
• Experience with customer service software, databases, and tools
• Experience in managing customer service teams

What is Senior Customer Support Manager Responsibilities?

• Develop and implement customer service policies and procedures
• Monitor customer service