It Support Engineer Jobs

Teleport is the market leader in Identity-Native Infrastructure Access Management. Every company must protect its critical computing infrastructure from hackers and other bad actors. The problem is that most rely nf outdated access solutions that use passwords and other shared secrets which are #1 source of data breach. Teleport replaces these outdated access solutions with more secure identity, making the happy path for engineers the secure path. By replacing insecure shared secrets like passwords, keys and tokens with true identity based on biometrics and security modules, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company's global infrastructure.

Teleport is used by leading companies including Elastic, Snowflake, Doordash and NASDAQ and recently raised $110M at a $1.1B valuation in a funding round led by Bessemer Venture Partners with participation from Insight Partners, Kleiner Perkins and S28 Capital. We are headquartered in Oakland, California, but embrace a remote-first work culture for many roles.

We're also proud of our numerous awards recognizing business and culture leadership including "Inc. 5000 America's Fastest Growing Private Company", "2022 Certified Great Place to Work" and Comparably's 2022 "Best Company Culture; Best CEOs for Diversity; Best Perks & Benefits and Best Compensation" award.

The Teleport IT team is looking to hire an IT Support Engineer who would be excited to join a small, fast moving, experienced team at a mature startup. The position is 100% remote, EST time zone preferred.

This role will be the primary on-call Support Engineer during weekday mornings with an IT Systems Engineer as an escalation point for complex issues and to help you learn more advanced technical skills. This role targets 20% off-call time for projects, learning and development goals.

We are looking for ambitious candidates with a Security first mindset and want to grow their skills as a future Security, Systems or Infrastructure engineer.

We utilize a Slack and Zendesk based helpdesk and are looking for candidates who are creative in solving problems with automation rather than manual ticket-driven processes. We love Slack Bots, Git Ops and Infrastructure as code.

What you'll be doing:

• Resolve helpdesk issues
• Access requests
• Laptop procurement, configuration and troubleshooting
• Okta, Slack, Google Workspace, Duo Mobile, Jamf Administration
• Triage system and security alerts
• Mac and Linux computer management
• Troubleshoot daily helpdesk tickets
• MFA and password resets

What we will help you learn:

• Writing SIEM queries with SQL
• Low Code Process automation with Okta Workflows
• ZeroTrust IT Security best practices
• Infrastructure-as-code using Terraform
• Writing SIEM alerts using Python

We also offer equity compensation and a comprehensive list of benefits below:

401(k) Retirement Plan with matching employer contributions

Paid Time Off: 4 weeks

Sick Leave: 10 days

Paid leave: 12 weeks

Paid Holidays: 11 days

Medical, dental, vision, Long Term disability, and life insurance - PPO, HMO, FSA, EPO plans provided

Flexible expense benefit: $4.8k annual expense benefit for work related expenses

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

The base salary range for new hires in this role is between $68,800 and $86,000 for a level 2, between $79,200 and $99,000 for a level 3. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.