Remote It Support Jobs

MUST BE ABLE TO WORK CST HOURS

Basic Qualifications:

• Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom
• Experience working in a fully remote setting
• Document support tasks, identify process improvements where needed, and create/streamline repeatable processes for the IT team
• 3-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure
• Incredible sharp, strong attention to detail, and very strong written and verbal communication
• Experience supporting a high volume ticket queue – must have experience with Active Directory

Preferred Qualifications:

• Knowledgeable with access management, software troubleshooting, Mac OS and Windows troubleshooting, TCP/IP, VLANS, DNS, DHCP, SSL, VPN, etc
• Familiarity with MDM, endpoint protection, Identity & access management, content management and other SaaS Ops tools
• 1+ years of work experience supporting and navigating systems such as SSO identity providers (Okta), GSuite, Atlassian, Slack, Zoom, Meraki

Day to Day: Insight Global is looking for a Tier I Support employee to join an amazing IoT startup. This person will be responsible for remote Tier I support for internal employees all around the world. You will be supporting ticketing requests for internal employees only. You will be remote support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting.