Senior Director, Customer Success (Farmer) – Healthcare Pharmaceutical

Position: Senior Director, Customer Success – Healthcare Pharmaceutical Industry

Location: Remote

About Tredence

Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in bringing the right mix of technology and business analytics to create sustainable white-box solutions that are transitioned to our clients at the end of the engagement. We do this cost effectively using a global execution model leveraging our clients' existing technology and data assets. We also come in with strong IP and pre-built analytics solutions in data mining, business intelligence and Big Data.

Description of the Role:

Senior Director, Customer Success is responsible for leading the partnership with a Emerging Global customers. This role leads all aspects of the business, from engagement with cross-functional teams to partnering with key stakeholders across each of the accounts. Senior Director, Customer Success also manages the P&L for their accounts. Finally, this role will also be responsible for building a Customer Success team to meet the needs of the growing account base.

Preferred Skills

Client Partnership:

· At least 10+ years’ experience managing relationships for one or multiple Fortune 500 clients.

· At least 5+ years’ managing a Global customer

· Proven ability to build relationships as a trusted advisor with key client stakeholders.

Commercial Mindset:

· At least 10+ years’ experience with top line revenue responsibility &/or influencing for one or multiple clients.

· Proven business development skills, seeking out and closing business opportunities and growing existing relationships.

· Strategic thinking to navigate complex deals and successfully roadmap multi-year horizons with clients.

Leadership:

· Demonstrated leadership within or outside a work setting. You should be someone who frequently takes initiative and is eager to break new ground.

· Build and lead global teams to engage with clients to identify opportunities for leveraging decision sciences and analytics

· Strong background in coaching & developing future talent

· Strong interpersonal and team management skills.

· Strong Emotional Intelligence.

Industry Expertise:

· At least 8+ years’ experience in either Healthcare or Pharmaceutical Industry.

· Proven ability to understand a Healthcare/Pharma client’s industry domain and context to develop points of view and thought leadership.

Domain Expertise:

· Minimum of 10 years’ experience in the analytics, machine learning, information technology or consulting space.

· Competency and interest in data sciences and data engineering

· Understanding of major analytical technologies such as Python, Azure, GCP, AWS, Snowflake

Other Requirements:

· Flexibility to travel as needed.

Why join Tredence?

There is a reason we are one of the fastest growing private companies in the country! You will have the opportunity to work with some of the smartest, friendliest, hardest working people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our clients, some of the largest and most innovative businesses in the world. We offer a 401k match; full medical, dental and vision benefits; a fun, collaborative team atmosphere and a work life balance. Our people are our greatest asset and we value every one of them. Come see why we’re so successful in one of the most competitive and fastest growing industries in the world.