Principal Customer Success Executive Jobs

Bachelor's degree or equivalent experience

Knowledge and proven success of engaging and working with sales teams

Healthcare experience, preferably working with large health care payers

Impeccable written and verbal communication skills

Solid interpersonal and presentation skills, including consulting skills

All employees working remotely will be required to adhere to Hiring Company's Telecommuter Policy.

My client: A top (Fully Retained) Global Search Firm is looking to add the their growing team.

50% with PE backed clients and 50% Corporate

exclusively at the C-suite and Board level

Global average fee of $100k and a US average fee of $150k.

average partner is billing $2.5m!

exclusively in the Executive Search

Ability to deliver training to others and build their skills

Participate fully and seek out training and new thinking to enable ongoing skill development in Customer Success for B2B Saas

2+ years of experience working in the customer success function in a B2B SAAS or EdTech

Curiosity to develop and perfect Customer Success Skills

Excellent communication and presentation skills

Build Expert Knowledge of Products and Product Resources to ensure:

Effective time management and organizational skills

Manage launch planning and orchestrate execution of the Accounts based Marketing (ABM) campaigns.

5+ years Retail operations and/or marketing experience

5+ years demonstrated experience in creating and executing marketing programs

Experience in solutions marketing, product marketing or related marketing field

Excellent organizational, written and communication skills

10+ years experience in enterprise software and Identity in a customer facing role

Ping Certifications on Product Stack

Technically lead complex customer issues from beginning to end and identifying opportunities for new solutions.

Ability to leverage multiple Ping solutions to present to customers with technical advisement.

Own one or more initiatives related to learning new technologies related to Ping and present to the team.

Assist in the development of training materials for internal onboarding and customer enablement

Guides a customer on organization strategy, governance, and change management based on the customer's needs

Knowledge of Salesforce product and platform features, capabilities

Understands a customer's Salesforce implementation and evangelizes the capabilities of Salesforce across all of our Clouds

Experienced professional with 10+ years of relevant industry expertise

In-depth knowledge of a specific cloud or industry

Visit https://www.salesforcebenefits.com/ for the full breakdown.

Project-manage, driving clear and cohesive communications across the executive's distributed team in a remote environment

Be a trusted partner and advisor to executive, attend important meetings, manage agendas, take meeting notes, and track deliverables to execution

Manage end-to-end redesign of processes for the team

5+ years of experience as an Executive Assistant, Administrative Business Partner, or similar role

2+ experience working with a large team, ideally in the Customer Success / Service environment

Strong problem-solving skills, with the ability to adapt to changing circumstances and proactively seek solutions

Onboarding all US clients including offer management and media scheduling

Supporting the Account Managers with our key accounts

Scheduling media campaigns, monitoring competitor activity and offer strength

Excellent communications skills, both written and verbal

1+ years of client facing/client serving experience

You are organised, persistent and tenacious with experience of working to deadlines

3+ years of client service and account management experience, preferably within a technical environment

Maintain knowledge of the industry and TeleSign product offerings to effectively support clients

Bachelor’s Degree or equivalent customer success experience

Responsible for supporting customers during implementation, setup, and complex troubleshooting situations via e-mail, phone, and other industry leading tools

Support internal teams with customer configurations and account creations/suspensions

Drive and maintain high customer satisfaction of mid-market clients & partners

Experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention in a similar account management

Bachelor’s degree or equivalent experience

Knowledge and proven success of engaging and working with sales teams

Proven impeccable written and verbal communication skills

Proven solid interpersonal and presentation skills, including consulting skills

Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of solutions

Education: Typically requires a bachelor's degree. Experience: Typically requires 1-3 years' experience. Supervisory: No.

Disability Benefits (short term and long term)

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Joining our team comes with amazing perks and benefits:

Additional sick leave beyond what state and local law require may be available but is unprotected.

Life and Accidental Death Insurance

Acts as a strategic business partner to position and promote adoption of the Carrot benefit

Detail-oriented with strong analytical, writing, and communication skills

Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes

Experience with Salesforce or other CRM

Familiarity with Carrot’s buyers (HR benefits leaders)

Ability to work Eastern Standard Time

Ensure appropriate management of and communication to stakeholders of key projects and issues for all customers within assigned scope of responsibility

6+ years in a project management, customer engagement, or similar role

Identify and lead initiatives to maintain and manage customer expectations and satisfaction

Improve and enforce cross-squad Customer Relationship and delivery processes to ensure a consistent customer experience

Manage team capacity and ensure a balanced workload among multiple competing needs

Recognize internal risks and issues as early as possible and proactively manage and resolve them to ensure timely resolution

Minimum 3+ years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention.

Meet and exceed overall Customer retention goals with assigned customers.

Conduct scheduled Executive Business Reviews (EBR) as appropriate for Customer type at intervals determined by Customer value.

Advocate on behalf of the Customer to other departments to ensure Customer needs are met

Keep up to date information, status, documentation, and other pertinent details of assigned Customers in Siteimprove’s Customer Success tool.

Attend meetings and other company functions necessary to perform duties

Excellent, time management, organizational and planning skills

Knowledge of and/or experience with a CRM tool

Familiarity with HTML or web content management a plus

Minimum 5+ years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention.

Self-starter with demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks

Proven Customer focus experience ensuring the Customer perspective is a driving force behind business decisions and activities