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Amazon Brand Growth Specialist - Senior Customer Success Manager
Company | Grayson HR |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-28 |
Posted at | 9 months ago |
Must have minimum of three years of experience in the Amazon FBA field.
- Expanding brands into new Amazon marketplaces, predominantly in Canada, the UK, and the EU, with a possible extension to Japan.
- Proficient in Amazon PPC and strongly understands launching products in the Amazon ecosystem.
- Researching and developing new products and variations to expand the brand’s product line.
- Hard-working
- Enjoys client interaction
- Hours overlap with U.S. EST / EDT
- Competitive Salary
- Full-Time Position
- Preferably worked with 8 figure Native Amazon brands/stores
- Friendly, willing to learn, and a team player
- Remote with reliable internet
- Provide insight and ideas for increasing client retention and reducing client churn.
- Learn our Amazon business consulting system and program
- Attend weekly team meetings (mandatory)
- Contribute to Standard Operating Procedure (SOP) creation
- Meet with clients weekly
- Look at the processes you are given and contribute to process improvements
- Follow our guides and training to plan out a path for growth and success for clients and motivate the clients to execute and complete projects and tasks
- Keep the client on track for success: Track progression, provide feedback and insight in areas where the clients look to be struggling, and revise the clients’ success timeline as needed.
- Fluent in English
- In-depth understanding of Amazon's algorithms, product listing strategies, and ranking tactics.
- Strong project management skills with the ability to constantly prepare and update the plan of action of the client’s projects to give them better clarity.
- Warm, friendly, and fun: you know how to connect with the clients and team; you have a friendly and positive attitude towards your work and co-workers. Having a good sense of humor and being approachable are important.
- Exceptional communication and interpersonal skills, with a focus on client success.
- Minimum 3 years of experience in the Amazon FBA
- Knowledgeable in Google Sheets and formulas.
- Expert-level knowledge of Amazon Seller Central and Amazon brand growth strategies
- Proven experience in Amazon marketplace management, product launch, and Amazon PPC is essential.
- Organized and knows how to prioritize: Organization and priority setting will be expected. You will need to show that you can handle multiple client meetings and requests in a timely and efficient manner.
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