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Senior Success Manager Jobs

Senior Customer Success Manager
By Iron Mountain At , Olympia, 98507 $73,800 - $98,500 a year
Proven experience in an account management role, strong project management skills, and a strategic thinking and problem-solving mindset
Responsible for timely, complete, and accurate input and management of customer activity to management.
Responsible for driving escalations and issues to resolution to management
Customer success experience, with a focus on Enterprise and Mid-Market companies in complex services based organizations
Excellent communication, teaming and presentation skills.
Assisting the customers in having clear and concise success criteria post implementation, receiving world-class enablement support for their users and stakeholders.
Custmer Success Manager Jobs
By Rate Plus, Inc At Irvine, CA, United States
Experience in customer service, account management, or a related field
Excellent communication and interpersonal skills
Strong problem-solving skills and ability to think creatively to provide solutions
Ability to work collaboratively within teams to deliver results
Familiarity with CRM software and MS Office Suite
Bachelor's degree in Business Administration or a related field
Senior Customer Success Manager (Us)
By tyfone, Inc. At United States
Escalation Management: Handle complex client issues and escalations, demonstrating strong problem-solving skills, empathy, and a commitment to resolving challenges effectively.
Extensive knowledge of the Fintech industry, market trends, and best practices in customer success and account management.
Bachelor's degree in Business, Management, or a related field; an advanced degree is a plus.
Proficiency in Salesforce, project management tools ( Wrike), and Microsoft Office Suite.
Exceptional interpersonal, communication, and presentation skills, with the ability to interact effectively at all levels within client organizations.
Strong analytical skills, comfortable with data analysis and deriving insights for strategic decision-making.
Senior Customer Success Manager
By G-P/Globalization Partners At California, United States
5-7 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools
Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry
Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.
Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.
Demonstrable experience in driving significant sustainable account growth.
Senior Customer Success Manager - Carevoyance
By H1 At , Remote $95,000 - $110,000 a year
You have 3-5 years of experience in the Tech industry
You have experience working with US medical claims data
You’re interested in delivering strategic consulting and best in class support for our offerings to Medical Device clients
Speak to the highly complex medical claims space with your clients
Collaborate and share feedback with cross-functional teams to enhance ongoing product development efforts
You’re a strong communicator and presenter
Customer Success Senior Manager - Core
By Marqeta At United States

Position Summary [Paragraph Form] What You'll Do What We're Looking For Nice-To-Haves (not required) Our Applicant and Candidate Privacy Notice applies to the personal data that you ...

Senior Manager, Customer Success
By Sysdig At North Carolina, United States
• Hands-on approach to problem-solving, and escalation management.
• Proven experience leading teams, driving SaaS adoption, renewal and expansions, building customer success best practices.
• Demonstrated leadership, strong negotiation, and conflict resolution skills.
• Exceptional analytical and problem-solving skills.
• Provide resource forecasting to inform broader business resourcing strategy.
• Provide leadership and development planning for team members, efficient onboarding and enablement of new team members
Senior Customer Success Manager
By Heidrick & Struggles At United States
5+ years of experience managing critical customer issues with senior management.
Experience with the Human Capital Management and/or Leadership Development industry preferred.
Demonstrate a proactive approach to customer success and account management to ensure few surprises and timely renewal of subscriptions.
Manage renewals from start to finish, including pricing discussions and working with our legal team to ensure contractual compliance.
6+ years of Customer Success Experience, preferably leading client relationships with large enterprise accounts in a SaaS or technology environment.
CRM and/or Customer Success Software experience preferred.
Manager, Event Success Jobs
By Expo Pass At Greater Chicago Area, United States
Possess fantastic interpersonal skills, high energy and tenacity for achieving objectives.
Technologically savvy with super strong CRM experience (Salesforce).
An organization guru that can multitask, organize, prioritize, and manage time effectively.
Excellent communicator both orally and written with strong listening and training skills.
Experience executing client demonstrations through virtual screen sharing and answering technical and non-technical questions.
Deep empathy toward clients and possess excellent problem-solving skills.
Success Manager Jobs
By Houghton Mifflin Harcourt At United States
Minimum of two (2) years of experience in customer support or account management role
Knowledge and/or experience in K-12 education desired
Coordinate with Account Manager (sales) and district /educational entity leadership to define goals, develop strategies and manage success plans.
Bachelor’s degree or an equivalent combination of education and experience will be considered in lieu of a degree
Knowledge and proficiency with common operating systems and computing devices especially as they relate to the K-12 education environment, is preferred.
Proactively analyze data to monitor health of partnership and collaborate with Account Manager to recommend improvements.
Senior Customer Success Manager
By ResMed At Peachtree Corners, GA, United States
Minimum 8 years of experience in HME and resupply operations management
Minimum 2 years of experience using the Brightree business management solution
Skilled in process analysis and improvement with demonstrated business benefits
Proactively monitor key performance and risk indicators for assigned accounts and manage escalations through creation and utilization of an action plan
Work autonomously to manage ongoing internal and external communication and projects across multiple customers simultaneously to ensure customer satisfaction and retention
Maintain extensive knowledge of Brightree HME, Resupply and Pharmacy solutions as well as industry and regulatory changes
Mxu Success Manager Jobs
By Google Fiber At Irvine, CA, United States
2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.
1-year of employment or school activities related to customer service or sales.
Proven track record of effective relationship-building or partnership development.
Demonstrated success managing long-term relationships and meeting customer care success metrics.
At a minimum we'd like you to have:
Community Success Manager Jobs
By Carefully At United States
You excel in time management and prioritization, effortlessly juggling multiple tasks while staying organized and self-sufficient.
Community Onboarding, Management & Engagement
You're dedicated to delivering an exceptional customer experience, empathizing with both customers and end users.
With your practical experience in community outreach and engagement, you understand what it takes to make an impact on the ground.
Converting pilot partners into long-term contracts, building lasting relationships based on trust and satisfaction.
Ensuring our partners meet or surpass key performance indicators, contributing to their growth and success.
Event Success Manager Jobs
By Dow Jones At New York, NY, United States

Job Description Reasonable accommodation: Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ...

Senior Customer Success Manager
By Ivalua At New York, NY, United States
Manage client expectations and desired outcomes using strong leadership, project management, presentation skills and business acumen.
Create and manage client reference-ability plans for assigned book of clients.
You will go through Ivalua's certification process to learn the Product.
Experienced in motivating customers to adopt new features or services
Strong knowledge in industry vertical procurement (Manufacturing, Automotive, Healthcare, Public Sector) is preferred.
Skills You Need To Succeed
Senior Manager, People Success
By TriNet At United States
Provide expert advice to People Business Partners, managers and employees about People Team and company policies and processes.
Ensures that HR Compliance process changes are effectively managed from a control perspective.
Typically, 10+ years' experience in Human Resources or related work functions required
Experience in global workforce policies and operations, preferred.
Excellent verbal and written communication skills, interpersonal skills, and presentation/facilitation skills
Working knowledge of employment laws, including immigration regulations, with a strong desire to continue learning.
Senior Manager, Customer Success
By Mastercard At Chicago, IL, United States
Create lifecycle management process, from onboarding new clients to ensuring existing clients continue to renew
Manage the process to maintain a high retention rate across a designated portion of our Platform Customer base
Manage and lead quarterly regional and industry-specific reviews for upcoming Test & Learn renewals with leadership teams
Experience navigating and influencing senior leadership in a Corporate Environment
Experience with B2B Enterprise Sales process
Experience in the Retail & Commerce space; previous Mastercard or Test & Learn experience preferred
Harmonya-Senior Customer Success Manager
By Team8 At Bentonville, AR, United States
Customer/Shopper Insights, Category Management, Analytics experience in a CPG or Retailer preferred
Strong presentation skills, experience preparing for in person presentations often with multiple stakeholders
Experience working in a fast-growing startup and technology environment, specifically in B2B SaaS data/analytics and CPG
Excellent verbal and written communication skills
Build strategic relationships with the CPG and Retail companies
Proactively solve any roadblocks, and identify new opportunities and needs that Harmonya can address with our customers
Senior Customer Success Manager (Central)
By OneStream Software At United States
Customer and account management experience preferred
Management Consulting / Technology Consulting experience preferred but not required
Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting
Keep management informed of progress and obstacles on your portfolio of customers
Manage and execute the customer’s onboarding process
Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
Senior Customer Success Manager
By Postscript At Boston, MA, United States
4+ years of customer management experience, in SaaS marketing or ecommerce technology
1+ years of experience in a sales role, including Account Management, preferred
Fully remote culture - work from home (or wherever!)
Continually expand your expert knowledge of your customer's marketing, technology and general business needs
Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Experience with technical products and/or demonstrated technical aptitude

Are you looking for a rewarding career in Senior Success Management? Join our team and help our customers achieve their goals! We offer a competitive salary and benefits package, plus the opportunity to work with a dynamic and innovative team. Come be a part of our success!

Overview A Senior Success Manager is responsible for developing and maintaining relationships with clients, providing customer service, and ensuring customer satisfaction. They are also responsible for providing technical support, troubleshooting, and resolving customer issues. Detailed Job Description A Senior Success Manager is responsible for developing and maintaining relationships with clients, providing customer service, and ensuring customer satisfaction. They are also responsible for providing technical support, troubleshooting, and resolving customer issues. They must be able to identify customer needs and provide solutions to meet those needs. They must be able to work independently and as part of a team. They must be able to work with a variety of stakeholders, including customers, vendors, and internal teams. They must be able to manage multiple projects and prioritize tasks. They must be able to communicate effectively, both verbally and in writing. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer service best practices
• Knowledge of technical support and troubleshooting
• Knowledge of customer relationship management (CRM) systems
Job Qualifications
• Bachelor’s degree in a related field
• 5+ years of customer service experience
• 5+ years of technical support experience
• Experience with customer relationship management (CRM) systems
• Experience with project management
• Experience with customer service best practices
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of technical support and troubleshooting
• Knowledge of customer relationship management (CRM) systems
• Knowledge of project management
Job Experience
• 5+ years of customer service experience
• 5+ years of technical support experience
• Experience with customer relationship management (CRM) systems
• Experience with project management
• Experience with customer service best practices
Job Responsibilities
• Develop and maintain relationships with clients
• Provide customer service and ensure customer satisfaction
• Provide technical support and troubleshoot customer issues
• Identify customer needs and provide solutions to meet those needs
• Work independently and as part of a team
• Manage multiple projects and prioritize tasks
• Communicate effectively, both verbally and in writing