Register
Recruit Create CV

Principal Customer Success Program Manager Jobs

Operations Program Manager, Customer Success
By Square At San Francisco, CA, United States
5+ years of project or program management work experience
Ensure our organizational key performance indicators (KPIs) are being measured and met through each program you manage
The ability to manage multiple projects simultaneously, often with competing resources
Experience launching products is a plus
Experience with Jira is a plus
Paid Life insurance, AD&D, and disability benefits
Program Manager, Principal Jobs
By Blue Shield of California At California, United States
Requires vendor and/or product development and management experience including proposal development, selection, evaluation, marketing and communications.
Consult with all levels including senior management, make recommendations, and influence decision-making.
Manage regular internal stakeholder communications through project & product management tools that identify progress, risks, etc.
Requires a bachelor’s degree or equivalent experience.
Requires at least 10 years of prior relevant experience.
Requires experience with behavioral healthcare from any combination of perspectives: vendor, plan, MBHO, clinical, provider relations, program evaluation, etc.
Customer Success Program Manager
By Amwell At Boston, MA, United States
Excellent project management skills, with demonstrated excellence in leading programs from conception to execution
Implement processes to enable the scaled management of support ticket escalations for the digital customer base.
Help them to maximize the benefits of their Amwell product portfolio
Develop scalable solutions to manage basic platform configurations, updates, customer reporting needs and implement processes across the digital customer base.
8+ years of relevant experience in customer success or customer marketing in a SaaS environment
1+ year proven experience building a scalable Digital CSM program
Program Manager, Customer Success
By brightwheel At United States
Exceptional stakeholder and project management skills, effectively influencing and managing expectations with Senior Management and cross-functional teams
Strong analytical and reporting skills, with a demonstrated ability to transform data into actionable insights
Metrics-driven and results-oriented, constantly striving to exceed targets and deliver exceptional customer experiences
Outstanding verbal and written communication skills, with the ability to influence business decisions
Proficient in Microsoft Excel/Google Sheets, Salesforce, and data visualization tools (e.g., Tableau) - experience preferred
Deeply embed yourself in customer-facing teams to become an expert in their current workflows, tooling, automation, and data collection
Senior Program Manager, Customer Success Emerging Programs
By MongoDB At Boston, MA, United States
Proven program management skills, including the ability to lead the development, documentation, and execution of large-scale emerging programs
A comprehensive understanding of the Sales cycle and direct experience in Sales strategy and program management
Experience developing large-scale transformational programs including objectives and key metrics upon which a project will be evaluated and tracked for progress
Excellent interpersonal skills including effective listening, written and verbal communication, with ability to influence and align priorities
Be accountable for building and driving large-scale emerging programs end to end
Directly responsible for leading the cross-functional support and resources needed to accomplish your goals
Principal Program Manager Jobs
By Whole Foods Market At , Austin, 78703
Examples of financial/coordination management: Annual SDT Team and Program spend/forecasting, financial alignment within SDT & Amazon, Monthly/Quarterly program tracking & reporting.
Able to oversee or advise on project management issues and assist in overcoming barriers.
BA/BS degree and 6-8 years relevant experience OR equivalent education and relevant experience
Implement and document controls and processes to manage the transfer and sharing of accurate data.
Provides informational support and guidance to less experienced TMs
Uses experience, innovation, and judgement to make decisions that may be based on partial information.
Principal Program Manager Jobs
By Jabil Circuit At , Remote $114,894 - $218,196 a year
Drives continuous improvement through trend reporting analysis and metrics management
Works with Project/Program Managers to review and monitor project health.
Maintains grade and quality of milestones and deliverables within defined and agreed upon program requirements.
May oversee the direction of multiple programs managed directly by Project managers, across domains and up to 2-3 agile Scrum teams.
Manages dependencies across programs within the portfolio and with other portfolios.
Manages stakeholder communication regarding release plans and release deliveries for the portfolio.
Sr. Principal, Customer Journey Program Manager
By Salesforce At Chicago, IL, United States
Engage with enablement partners on training & change management efforts when implementing new frameworks in the field to drive adoption
Experience mapping and managing customer journeys, incorporating data driven automation and digital 1:many approaches
Demonstrated experience in planning, implementing, and managing change initiatives in enterprise environments
Experience with Salesforce technologies and collaborating with Salesforce’s Customer Success Group
More details about our company benefits can be found at the following link:
Develop an innovation framework to support strategic experimentation
Customer Success Program Manager
By TalentReach At Greater Seattle Area, United States
Develop and maintain strong cross-functional relationships with colleagues in Sales, Product Management, Customer Success and Customer Experience.
Prior experience with Workforce Management and / or Human Capital Management domains.
Provide internal project status updates to executive management, Customer Success leadership, and Account Managers/Solution Directors.
Assemble team consisting of Implementation Consultants, Integration Specialists, Education consultants, Product Managers, and Customer Success Managers to perform the work.
Working knowledge and experience with SDLC and software development methodologies such as agile, scrum, and waterfall.
Assess project performance of individual project team members and provide performance and development feedback to Practice Managers for follow-up.
Principal Customer Success Manager
By Ping Identity At California, United States
10+ years experience in enterprise software and Identity in a customer facing role
Ping Certifications on Product Stack
Technically lead complex customer issues from beginning to end and identifying opportunities for new solutions.
Ability to leverage multiple Ping solutions to present to customers with technical advisement.
Own one or more initiatives related to learning new technologies related to Ping and present to the team.
Assist in the development of training materials for internal onboarding and customer enablement
Senior Principal Success Manager
By Salesforce At United States
Guides a customer on organization strategy, governance, and change management based on the customer's needs
Knowledge of Salesforce product and platform features, capabilities
Understands a customer's Salesforce implementation and evangelizes the capabilities of Salesforce across all of our Clouds
Experienced professional with 10+ years of relevant industry expertise
In-depth knowledge of a specific cloud or industry
Visit https://www.salesforcebenefits.com/ for the full breakdown.
Principal Program Manager Jobs
By Amazon At New York, NY, United States
7+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
7+ years of working cross functionally with tech and non-tech teams experience
7+ years of managing, analyzing and communicating results to senior leadership experience
Experience implementing repeatable processes and driving automation or standardization
Experience with product launches and completion of full product lifecycle (concept through GTM)
Principal Program Manager Jobs
By Microsoft At Mountain View, CA, United States
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
4+ years people management experience.
15+ years’ experience of large-scale silicon engineering including program management or technical roles
Communicate and present program plans and status with management.  
Drive technical projects from requirements through launch, including managing complex project schedules, removing roadblocks and keeping processes running smoothly. 
Coach, enable and grow Program Managers within the team and our partners. 
Program Manager, Customer Success Strategic Planning
By HubSpot At United States
Excellent program management skills, ability to see around corners and break down complex programs into meaningful milestones
Excellent organization skills; experience maintaining detailed project plans, meeting deadlines, and proactively surfacing risks and issues
Develop, rollout, and manage the CS Operating Model to drive accountability across the sub-stages of the CS customer journey
Work to establish relationships and partnership across HubSpot with teams like GTM Strategy, Finance, and Enablement
Have experience driving change, managing large-scale global initiatives.
Drive metric alignment and prioritization with Customer Success
Principal, Customer Success Manager
By Telesign At New York, United States
3+ years of client service and account management experience, preferably within a technical environment
Maintain knowledge of the industry and TeleSign product offerings to effectively support clients
Bachelor’s Degree or equivalent customer success experience
Responsible for supporting customers during implementation, setup, and complex troubleshooting situations via e-mail, phone, and other industry leading tools
Support internal teams with customer configurations and account creations/suspensions
Drive and maintain high customer satisfaction of mid-market clients & partners
Customer Success Program Manager (Pendo)
By U.S. Bank At United States
Experience with high-scale customer management (tech-touch) and/or marketing to large customer bases is highly valuable.
Project management skills – outlining timelines, creating and maintaining roadmaps.
Partner closely with product management, success operations and customer marketing to drive product/customer led retention and engagement strategies.
Support the development and manage the execution of Customer-led, in-app program roadmap.
Contribute to mapping the scale customer journey and create process to design a cohesive and comprehensive customer engagement experience/
Bachelor's degree, or equivalent work experience
Senior/Principal Program Manager
By Presidio Medical, Inc. At South San Francisco, CA, United States
Deep understanding and experience in program management, including and understanding of PM tools, standards and methodologies, PMP certification is a plus.
Develops and implements program management methodologies, ensuring alignment with overall corporate strategy and balancing requirements across program(s).
5+ years digital experience managing and leading complex Cloud and App projects/programs including defining strategy and portfolio management.
10+ years of experience in engineering software, apps, cloud, and/or technical management with 5+ years of medical device preferred.
Experience working within a quality management system (QMS).
Cloud and Apps Program management experience required.
Principal Program Manager Jobs
By Bestinfo Systems LLC At Clifton, NJ, United States
• Earned Value Management System experience
Earned Value Management System experience
Management Experience Required - No
• Ensure customer satisfaction, maintain customer communication, and provide overall management of the customer relationship
SKILLS AND CERTIFICATIONS [note: bold skills and certification are required]
Job Title: Principal Program Manager
Program Assistant, Postsecondary Success
By Bill & Melinda Gates Foundation At , Seattle, 98109, Wa $20.60 - $39.14 an hour
Schedule a high volume of appointments and meetings and manage complex calendars for multiple people.
Active engagement in learning opportunities, including participation in team skill building, collaboration and equity learning agenda.
Experience establishing organizational systems to improve efficiency and functioning in a changing environment.
Proficiency with MS Office Suite and experience working with other complex software systems.
Make travel arrangements and update calendars to reflect those arrangements.
Organize and submit expenses for multiple people on a timely basis.
Customer / Program Success Manager
By SoftServe At New Jersey, United States
You have the following experience, knowledge, and skillset
Having 6+ years in project management
Preventing/working with escalations, conflict resolution management
Senior level stakeholders expectations management from the customer side
Proactive risk management to ensure smooth program execution
Excellent communication, presenter, and client-facing skills

Are you an experienced customer success leader looking for an opportunity to make an impact? We are looking for a Principal Customer Success Program Manager to join our team and help us drive customer success initiatives. You will be responsible for developing and executing customer success strategies, managing customer relationships, and driving customer satisfaction. If you are passionate about helping customers succeed and have the skills to make it happen, we want to hear from you!

Overview The Principal Customer Success Program Manager is responsible for developing and executing customer success programs that drive customer engagement and loyalty. This role is responsible for developing and managing customer success initiatives, such as onboarding, customer education, customer advocacy, and customer retention. The Principal Customer Success Program Manager will also be responsible for developing and managing customer success metrics, and for developing and executing customer success strategies. Detailed Job Description The Principal Customer Success Program Manager will be responsible for developing and executing customer success programs that drive customer engagement and loyalty. This role will be responsible for developing and managing customer success initiatives, such as onboarding, customer education, customer advocacy, and customer retention. The Principal Customer Success Program Manager will also be responsible for developing and managing customer success metrics, and for developing and executing customer success strategies. The Principal Customer Success Program Manager will also be responsible for developing and managing customer success budgets, and for developing and managing customer success teams. Job Skills Required
• Excellent communication and interpersonal skills
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Ability to think strategically and develop creative solutions
• Knowledge of customer success best practices
• Knowledge of customer success metrics
• Knowledge of customer success strategies
• Knowledge of customer success budgeting
• Knowledge of customer success teams
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Experience in developing and managing customer success programs
• Experience in developing and managing customer success metrics
• Experience in developing and managing customer success strategies
• Experience in developing and managing customer success budgets
• Experience in developing and managing customer success teams
Job Knowledge
• Knowledge of customer success best practices
• Knowledge of customer success metrics
• Knowledge of customer success strategies
• Knowledge of customer success budgeting
• Knowledge of customer success teams
Job Experience
• 5+ years of experience in customer success, customer service, or related field
• Experience in developing and managing customer success programs
• Experience in developing and managing customer success metrics
• Experience in developing and managing customer success strategies
• Experience in developing and managing customer success budgets
• Experience in developing and managing customer success teams
Job Responsibilities
• Develop and execute customer success programs that drive customer engagement and loyalty
• Develop and