Senior Hr Operations Coordinator

Job summary/overview

The HR Onboarding Specialist is responsible for supporting the Transition Services team with the on-boarding of new customers to TriNet, including the delivery of new worksite employee orientations. The specialist will partner with the Transition team and clients to plan and deliver virtual presentations in alignment with implementation plan.

Essential duties/responsibilities

Deliver timely and valuable new employee orientations to worksite employees of assigned customers

Provide customers with on-boarding materials that can be shared with worksite employees to prepare them for on-boarding tasks

Detail all new hires’ initial on-boarding responsibilities for customers and worksite employees using both written and verbal communication

Troubleshoot and rectify any issues within on boarding to ensure a smooth transition

Communicate new hire on-boarding responsibilities within the TriNet platform including I-9, Tax Withholding, Direct Deposit and Benefit Enrollment processes

Arrange and schedule the new employee orientation sessions with the customer directly

Hold office hours and conduct one-on one Q&A sessions with the C-Suite, as needed

Assist with platform access inquiries during and post orientation

Field questions from worksite employees during the session to ensure clarity on the content

Align presentation materials to client setup as well as complete all appropriate follow up post new employee orientation

Document orientation delivery and follow up questions action within CRM

Generate reports on session attendance to include in the follow up

Keep abreast of new TriNet products, services, and processes, as well as benefit offerings including new system upgrades and enhancements

Support open enrollment meetings for existing customers going through transition, mergers, and acquisitions, as and if needed

Other projects and responsibilities may be added at leadership discretion

Job requirements and qualifications

Education:

Bachelor’s degree desired; or equivalent education and/or related work experience.

Training Requirements (licenses, programs, or certificates):

Experience:

1-2 years’ experience working in HR or Benefits role

Knowledge of Human Resources services and systems and automated operating environments

Experience working in a HR Outsourcing/PEO environment a plus

Other Knowledge, Skills and Abilities:

Experience with, knowledge of, and ability to apply excellent customer service practices

Excellent presentation and facilitation skills

Excellent verbal and written communication skills

Knowledge of and ability to explain and provide guidance on clients’ payroll, benefit billing, reporting and best practices in operations

Knowledge and strong understanding of TriNet’s practices, policies, processes, systems capabilities and limitations

Ability to work in a fast paced, changing environment while managing multiple priorities

Ability to communicate with employees at all levels of the organization

Knowledge of benefits required

Knowledge of PEO products, services, and markets a plus

Ability to communicate ideas and information clearly, accurately, and tactfully verbally and in writing.

Ability to organize, prioritize work, and ensure timely deliverables

Ability to effectively utilize video conferencing systems (Microsoft Teams, Go To Meeting, Zoom)

Proficient in Microsoft Office Suite

Bilingual a plus

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

Minimal travel required

Sitting for long periods of time is necessary

Work in clean, pleasant, and comfortable office setting

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.