Senior Director Jobs

Job Title - Senior Director, Business Operations

Location - Remote

10-20% travel

• St. Louis, MO, US

Job Type - Full Time

Job description - As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Duties -

• Develop and monitor service levels to ensure compliance with state, federal, and company metrics and standards
• Initiate ongoing and special projects including process improvement evaluations and analysis, department business development, ROI analysis, and annual satisfaction initiatives
• Direct and oversee health insurance operations programs in multiple service areas including as billing and enrollment, call center, customer service, etc. and related initiatives that impact membership for product lines and health plans.
• Manage service levels; identify service opportunities, new business implementations and product expansions. Responsible for multiple systems from a business owner standpoint for all membership and channel management services.
• Direct the identification, development, and implementation programs centered on quality and operations excellence

Education/Experience -

• Bachelor's degree in Business or related field or equivalent experience. 10+ years of business operations and systems integration experience for call center, enrollment, billing, payment processing, or similar operations applications.
• Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. Health insurance and program management experience preferred.

Skills -

• Nice to haves: Lean Six Sigma certification, Training certifications, experience working in a matrixed environment.
• Core leadership skills: clear communication, strong decision making/judgment, change management, collaboration, strategic vision