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Senior Customer Support Professional Jobs

Customer Support Professional Jobs
By Crimani Connect At United States
Maintain up-to-date knowledge of Arise's clients and their products/services.
Strong communication skills, both written and verbal.
Willingness to complete Arise certification and training programs.
Handle inbound customer inquiries with professionalism and empathy.
Provide accurate and timely information to customers.
Troubleshoot and resolve customer issues, ensuring high customer satisfaction.
Customer Support Professional - Remote | Wfh
By Get.It Recruit - Administrative At Miami, FL, United States

we believe in providing flexible solutions that cater to individual needs. We value your time and offer the freedom to shape your schedule, as well as the choice to work with clients you're ...

Senior Customer Support Associate - Escalations Support
By Fanatics, Inc. At United States
Take supervisor requests when collectors ask to speak to a manager, help find a resolution and deescalate complex situations.
Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
3+ Years of related experience, preferably as a Sr CS Associate working on escalations.
Advanced knowledge of trading cards and collectibles industry.
Advanced problem-solving abilities and attention to detail.
Excellent interpersonal, verbal, and written communication skills
Senior Manager Customer Support
By EV Group At Tempe, AZ, United States
Qualifications / Education / Skills and Experience:
Manages the day-to-day operations of the customer support team to include escalation resolution, and employee development planning.
Manages Key Performance Indicators and with domestic customers.
Preferred experience in the semiconductor/electronic industry.
Experience to support High Volume Manufacturing customers including managing a 24x7 support environment.
Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
Senior Customer Support Jobs
By Apex Systems At United States
Minimum of 2 years of experience in eCommerce logistics fulfillment or customer service
Excellent problem-solving and prioritization skills.
Exceptional communication skills for effective interaction with team members and customers.
Assist in addressing inquiries and claims related to logistics tickets.
Proactively identify recurring issues and implement solutions to reduce escalation rates and enhance operational efficiency.
Adhere to established procedures while exceeding departmental service standards.
Senior Director, Customer Support
By Swooped At United States
Experience in Customer Success, Technical Account Management, and Professional Services are a plus
Equity or comparable benefits may be offered depending on the legal limitations
Worked asynchronously as part of a fully-remote, distributed team
Experience leading technical teams panning global time zones in a 24/7 model
Deep technical experience in the development workflow or other adjacent technical products within cloud, security, tooling, automation, etc.
Experience leading geographically distributed and culturally diverse teams
Senior Customer Support Specialist
By Medallion At United States
Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
5+ years experience in Customer Support
3+ years experience with Payer Enrollment, Licensing, or Credentialing
Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
Senior Customer Support Specialist
By Premier Talent Partners At San Francisco, CA, United States
Experience using help desk software and remote support tools
Experience as a Customer Support Specialist or similar CS role
Excellent communication and problem-solving skills
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Senior Director, Candidate & Customer Support
By Checkr, Inc. At Orlando, FL, United States
Build and manage all aspects of Checkr’s rapidly scaling Customer Support teams across our San Francisco, Denver, Orlando, and remote locations.
Collaborate with Marketing, Sales, Customer Success, Finance and Engineering teams to improve customer experience.
Experience building outsourced, global, and distributed remote support teams.
Define a delightful customer support experience, and the strategy to support it.
Drive efforts with product, engineering, marketing, and revenue teams to streamline post-sale Support and improve the customer experience at scale.
10+ years of leadership experience in an organization with a strong brand of outstanding customer service.
Senior Customer Support Associate
By Lattice At New York, United States
Has a proven ability to spot trends and propose solutions to improve team and customer experience
Bringing areas of process improvement to your manager, suggesting solutions that positively impact the team, and executing on them
Being a process advocate for the knowledge capture philosophy
2-3 years experience in customer support preferred for this leadership role.
You have outstanding communication skills and ability to collaborate cross-functionally.
Experience working with Zendesk, Slack, and Zoom.
Customer Care Professional, Beneficiary Claim Support, Remote
By Thrivent At United States
High school diploma or equivalent experience. Post-Secondary education is preferred.
Financial service or insurance experience preferred.
Experience navigating complex customer interactions from support through to resolution.
Starting at a competitive base salary of $25.00/hour ($52,000/year)
Comprehensive medical, vision, and dental (we care about your health)
4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
Senior Manager Customer Support
By Universal Music Group At Philadelphia, PA, United States
-5+ years Customer Support Management experience
-Collaborate with Fan Services Management team to track ands analyze fan issues
UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Sr. Manager to join our
Strong communication skills, both verbal and written
-Exceptional leadership skills with the ability to coach and drive results
-Excellent follow-up skills and 100% follow through on commitments
Senior Professional Consultant Jobs
By STERIS At Tampa, FL, United States
Assessments: Performs strategic and operational assessments in sterile processing, surgical support areas, and endoscopy.
Operational Processes: Ensures that appropriate processes, systems, and policies are in place to facilitate the expansion of the OR/SPD Division.
Project Work: Will be assigned various value driven projects.
Senior Customer Support Engineer
By ArmorCode Inc. At United States
Excellent communication skills and enjoyment of working with customers directly
5+ years of experience as a Technical Support Specialist, Software Test Engineer
Experience working with Software as a Service (SaaS), preferably Security Software Company
Experience with Python Scripting, leveraging APIs for workflow automation
Experience in technical troubleshooting (product, software, etc.)
Bachelor's degree in computer science, coding boot camp, or equivalent work experience is a huge plus

Are you an experienced customer support professional looking for a new challenge? We are looking for a Senior Customer Support Professional to join our team and provide exceptional customer service to our clients. You will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing timely and accurate solutions. If you have a passion for customer service and are looking for an opportunity to make a difference, this is the job for you!

Overview Senior Customer Support Professionals are responsible for providing excellent customer service and technical support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and problems in a timely and efficient manner. They must possess strong interpersonal and communication skills, as well as a deep understanding of the company’s products and services. Detailed Job Description Senior Customer Support Professionals are responsible for providing excellent customer service and technical support to customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and problems in a timely and efficient manner. They must possess strong interpersonal and communication skills, as well as a deep understanding of the company’s products and services. They must be able to troubleshoot customer issues and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues and provide solutions
• Ability to work independently and as part of a team
• Knowledge of the company’s products and services
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment
• Ability to handle customer complaints and disputes
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in a related field
• At least 5 years of customer service experience
• At least 3 years of experience in a customer support role
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of the company’s products and services
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• At least 5 years of customer service experience
• At least 3 years of experience in a customer support role
• Experience in a fast-paced environment
• Experience in resolving customer inquiries, complaints, and problems
Job Responsibilities
• Provide excellent customer service and technical support to customers
• Troubleshoot customer issues and provide solutions
• Respond to customer inquiries, complaints, and problems in a timely and efficient manner
• Maintain customer records