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Senior Assistant Customer Support Jobs

Senior Manager Customer Support
By EV Group At Tempe, AZ, United States
Qualifications / Education / Skills and Experience:
Manages the day-to-day operations of the customer support team to include escalation resolution, and employee development planning.
Manages Key Performance Indicators and with domestic customers.
Preferred experience in the semiconductor/electronic industry.
Experience to support High Volume Manufacturing customers including managing a 24x7 support environment.
Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
Senior Customer Support Jobs
By Apex Systems At United States
Minimum of 2 years of experience in eCommerce logistics fulfillment or customer service
Excellent problem-solving and prioritization skills.
Exceptional communication skills for effective interaction with team members and customers.
Assist in addressing inquiries and claims related to logistics tickets.
Proactively identify recurring issues and implement solutions to reduce escalation rates and enhance operational efficiency.
Adhere to established procedures while exceeding departmental service standards.
Senior Director, Customer Support
By Swooped At United States
Experience in Customer Success, Technical Account Management, and Professional Services are a plus
Equity or comparable benefits may be offered depending on the legal limitations
Worked asynchronously as part of a fully-remote, distributed team
Experience leading technical teams panning global time zones in a 24/7 model
Deep technical experience in the development workflow or other adjacent technical products within cloud, security, tooling, automation, etc.
Experience leading geographically distributed and culturally diverse teams
Senior Customer Support Specialist
By Medallion At United States
Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
5+ years experience in Customer Support
3+ years experience with Payer Enrollment, Licensing, or Credentialing
Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
Customer Support Assistant Jobs
By Marbles Kids Museum At Raleigh, NC, United States
Perform all other duties assigned by the manager.
2 years of experience in a customer service-driven position or industry.
Excellent verbal and written communication skills.
Proficient computer skills with the ability to learn new software or CRM systems
Strong organizational skills and attention to detail.
Interacts with guests via telephone and email to provide support and information on across multiple sales channels.
Assistant Customer Support Jobs
By DXC Technology At , Tulsa, Ok
Experience working with and skilled in the use of help desk software
Zero or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Basic business and analytical problem-solving skills
Answers telephones and responds to basic customer questions using established methods provided in training.
Senior Customer Support Specialist
By Premier Talent Partners At San Francisco, CA, United States
Experience using help desk software and remote support tools
Experience as a Customer Support Specialist or similar CS role
Excellent communication and problem-solving skills
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Senior Director, Candidate & Customer Support
By Checkr, Inc. At Orlando, FL, United States
Build and manage all aspects of Checkr’s rapidly scaling Customer Support teams across our San Francisco, Denver, Orlando, and remote locations.
Collaborate with Marketing, Sales, Customer Success, Finance and Engineering teams to improve customer experience.
Experience building outsourced, global, and distributed remote support teams.
Define a delightful customer support experience, and the strategy to support it.
Drive efforts with product, engineering, marketing, and revenue teams to streamline post-sale Support and improve the customer experience at scale.
10+ years of leadership experience in an organization with a strong brand of outstanding customer service.
Senior Customer Support Associate
By Lattice At New York, United States
Has a proven ability to spot trends and propose solutions to improve team and customer experience
Bringing areas of process improvement to your manager, suggesting solutions that positively impact the team, and executing on them
Being a process advocate for the knowledge capture philosophy
2-3 years experience in customer support preferred for this leadership role.
You have outstanding communication skills and ability to collaborate cross-functionally.
Experience working with Zendesk, Slack, and Zoom.
Customer Support Assistant Jobs
By Spirit Daughter At United States
2-3 years experience in Customer Support.
Must have experience with Instagram.
Some experience in retail or any customer-facing role. Customer-first attitude.
Excellent written and verbal communication skills.
Experience working in customer support software like Gorgias or Zendesk. Experience with Shopify, ReCharge, SendOwl.
Must be available on weekends.
Senior Manager Customer Support
By Universal Music Group At Philadelphia, PA, United States
-5+ years Customer Support Management experience
-Collaborate with Fan Services Management team to track ands analyze fan issues
UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Sr. Manager to join our
Strong communication skills, both verbal and written
-Exceptional leadership skills with the ability to coach and drive results
-Excellent follow-up skills and 100% follow through on commitments
Senior Customer Support Engineer
By ArmorCode Inc. At United States
Excellent communication skills and enjoyment of working with customers directly
5+ years of experience as a Technical Support Specialist, Software Test Engineer
Experience working with Software as a Service (SaaS), preferably Security Software Company
Experience with Python Scripting, leveraging APIs for workflow automation
Experience in technical troubleshooting (product, software, etc.)
Bachelor's degree in computer science, coding boot camp, or equivalent work experience is a huge plus

Are you looking for a rewarding career in customer support? Join our team as a Senior Assistant Customer Support and help us provide exceptional service to our customers! You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice. With your experience and expertise, you will be a key player in ensuring our customers have the best experience possible.

What is Senior Assistant Customer Support Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to troubleshoot customer issues
• Knowledge of customer service software and tools
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

What is Senior Assistant Customer Support Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or a related field
• Proficiency in Microsoft Office Suite

What is Senior Assistant Customer Support Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Knowledge of customer service software and tools

What is Senior Assistant Customer Support Experience?

• Previous experience in customer service or a related field

What is Senior Assistant Customer Support Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and inquiries in a timely manner
• Provide accurate information about products and services
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Maintain customer records in a database
• Identify and escalate priority issues
• Document all customer interactions