Senior Associate, Customer Marketing

Toast is driven by building the restaurant platform that helps restaurants streamline operations, increase revenue and deliver amazing guest experiences. The Toast Customer Marketing team drives advocacy, revenue, and retention from our restaurant customer base.

Toast is seeking a Sr. Associate Marketing Manager to support the team with campaign execution, finding new ways to optimize existing marketing programs, and reporting on campaign performance. In this role, you’ll join the Customer Marketing Flex team, designed to help develop the necessary skills and strong understanding of the full Toast customer journey that make a great Customer Marketer.

We are looking for someone with a deep enthusiasm for understanding and delighting customers. The ideal candidate is someone with a growth mindset who is not afraid to ask questions or take on new challenges. This is a unique opportunity to build your marketing career at a company that is truly customer obsessed.

What you will do:

• Become a better writer: Flex your copywriting skills and proactively seek feedback from the team to improve your writing
• Partner with our customer-facing teams, such as Onboarding, Restaurant Success, and Growth Sales teams on go-to-market initiatives that help drive exceptional customer experiences
• Become an effective communicator: Get experience presenting work to teammates and leaders with coaching to help improve your effectiveness
• Help the team pull campaign performance data and synthesize learnings into actionable insights
• Effectively manage projects across multiple programs
• Build connections: Develop relationships with teammates and cross-functional partners
• Assist the Activation & Adoption, Growth, and Community & Advocacy teams with campaign execution in marketing automation tools (Marketo/Braze)
• Take ownership of existing and planned email marketing programs and identify opportunities to improve performance

Requirements:

• Strong attention to detail with proven ability to project manage
• Strong confidence in analyzing marketing performance (including experience in Microsoft Excel/Google sheets) and storytelling insights
• Adaptive, resilient, and able to succeed in a fast-paced, dynamic environment
• Strong copywriter and verbal communicator
• Experience building campaigns with email service providers/marketing automation platforms (such as Marketo/Braze)
• Must have a growth mindset and be willing to ask questions and learn as much as possible
• Deep customer empathy; ability to understand audience needs and deliver an amazing experience

Nice to Haves

• Experience in Salesforce and Business Intelligence Tools (such as Looker)
• 3+ years of direct marketing experience
• Experience with B2B marketing

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$65,000—$85,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].