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Senior Customer Support Specialist Jobs

Senior Customer Support Jobs
By Apex Systems At United States
Minimum of 2 years of experience in eCommerce logistics fulfillment or customer service
Excellent problem-solving and prioritization skills.
Exceptional communication skills for effective interaction with team members and customers.
Assist in addressing inquiries and claims related to logistics tickets.
Proactively identify recurring issues and implement solutions to reduce escalation rates and enhance operational efficiency.
Adhere to established procedures while exceeding departmental service standards.
Senior Customer Support Services Specialist
By TriNet At United States
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
General education, vocational training and/or on-the-job training or equivalent education and experience required
Associate's Degree or equivalent education and experience preferred
Typically 3+ years Customer Service experience required
Typically 2+ years human resources experience required
Excellent verbal and written communication skills.
Senior Customer Support Specialist
By Medallion At United States
Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.
5+ years experience in Customer Support
3+ years experience with Payer Enrollment, Licensing, or Credentialing
Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.
Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.
Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.
Senior Customer Support Specialist
By Premier Talent Partners At San Francisco, CA, United States
Experience using help desk software and remote support tools
Experience as a Customer Support Specialist or similar CS role
Excellent communication and problem-solving skills
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are looking for an experienced Senior Customer Support Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing technical support. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

Overview:

A Senior Customer Support Specialist is responsible for providing technical support and customer service to clients. They are responsible for troubleshooting customer issues, responding to customer inquiries, and providing solutions to customer problems. They must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles.

How To Become an Senior Customer Support Specialist:

To become a Senior Customer Support Specialist, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you may need to have certifications or specialized training in customer service, technical support, or a related field.

Senior Customer Support Specialist Skills:

• Excellent customer service skills
• Strong problem-solving skills
• Knowledge of customer service principles
• Ability to troubleshoot customer issues
• Excellent communication skills
• Knowledge of technical support systems
• Ability to work independently
• Ability to work in a team environment
• Knowledge of computer systems and software

What is Senior Customer Support Specialist Knowledge?

• Knowledge of customer service principles
• Knowledge of technical support systems
• Knowledge of computer systems and software
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service trends

What is Senior Customer Support Specialist Responsibilities?

• Respond to customer inquiries in a timely manner
• Troubleshoot customer issues and provide solutions
• Provide technical support to customers
• Follow up with customers to ensure satisfaction
• Document customer interactions and provide feedback
• Monitor customer service trends and suggest improvements
• Develop customer service policies and procedures
• Train and mentor new customer service staff

What is Senior Customer Support Specialist Experience?

• Previous experience in customer service or technical support
• Experience with customer service software
• Experience with customer service best practices
• Experience with customer service policies and procedures
• Experience with customer service trends
• Experience with customer service training

What is Senior Customer Support Specialist Qualifications?

• High school diploma or equivalent
• Certifications or specialized training in customer service, technical support, or a related field
• Knowledge of customer service principles
• Knowledge of technical support systems
• Knowledge of computer systems and software

Senior Customer Support Specialist Education:

• High school diploma or equivalent
• Certifications or specialized training in customer service, technical support, or a related field
What tools help Senior Customer Support Specialist work better?
• Customer service software
• Knowledge management systems
• Live chat software
• Automated customer service systems
• Customer relationship management (CRM) software
• Help desk software
Good tips to help Senior Customer Support Specialist do more effectively?
• Listen to customers and ask questions to understand their needs.
• Provide clear and concise answers to customer inquiries.
• Stay up to date on customer service trends and best practices.
• Follow up with customers to ensure their satisfaction.
• Document customer interactions and provide feedback.
• Train and mentor new customer service staff.
Common Senior Customer Support Specialist interview questions?
• What experience do you have in customer service?
• How do you handle difficult customer inquiries?
• What customer service best practices do you follow?
• What customer service software are you familiar with?
• How do you stay up to date on customer service trends?
• How do you handle customer complaints?