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Senior Customer Support Engineer Jobs

Senior Support Engineer Jobs
By Lilt At Indianapolis, IN, United States
Excellent interpersonal and customer service skills
Strong problem-solving and critical thinking skills
Skilled in troubleshooting reported issues and providing problem resolution
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
Ability to identify, create and update processes and procedures in knowledge base to assist in more efficiently resolving future issues
Excellent spoken written English skills
Associate Customer Support Engineer
By 1upHealth, Inc. At Boston, MA, United States
Work with Management and other Customer Support Engineers
1-2 years experience in a Customer Service or Support role
Strong communication and organizational skills
Working knowledge of databases and ability to write queries in SQL
Worked independently, managed multiple tasks and sensitive data
Experience defining problems, collecting data, establishing facts, and drawing valid conclusions
Customer Support Engineer Jobs
By Peach At Oakland, CA, United States
Collaborate with product management and engineering teams to resolve customer issues and improve the product
Own support for Peach Finance customer’s production environments end to end
Experience managing ticket queues and implementing processes and procedures to improve team performance
2+ years of experience in technical customer support or similar positioning with a software company
Full benefits, including healthcare, parking and/or commuter benefit, gym membership, and more
Document and track customer support requests and resolutions in our ticketing system
Senior Manager Customer Support
By EV Group At Tempe, AZ, United States
Qualifications / Education / Skills and Experience:
Manages the day-to-day operations of the customer support team to include escalation resolution, and employee development planning.
Manages Key Performance Indicators and with domestic customers.
Preferred experience in the semiconductor/electronic industry.
Experience to support High Volume Manufacturing customers including managing a 24x7 support environment.
Working knowledge of concepts, purpose and use of EVG equipment or similar equipment.
Customer Production Support Engineer
By Teradyne At ,

Teradyne is the global test and automation experts, powering next-generation technologies through advanced solutions. Behind every electronic device you use, Teradyne's leading-edge test technology ...

Na Customer Support Engineer
By Oxford Instruments Plc At , Remote $90,000 - $100,000 a year

Oxford Instruments Perks and benefits:

Senior Customer Support Jobs
By Apex Systems At United States
Minimum of 2 years of experience in eCommerce logistics fulfillment or customer service
Excellent problem-solving and prioritization skills.
Exceptional communication skills for effective interaction with team members and customers.
Assist in addressing inquiries and claims related to logistics tickets.
Proactively identify recurring issues and implement solutions to reduce escalation rates and enhance operational efficiency.
Adhere to established procedures while exceeding departmental service standards.
Customer Support Engineer Jobs
By Method At Austin, TX, United States
5+ years of experience in a customer support engineering role ideally managing relationships with fintech and/or API-focused companies
Experience in Financial Services / FinTech.
Experience working at a smaller stage company / start-up environment
Act as a Method Subject Matter Expert (SME) by being embedded with our Engineering and Customer Success Team
Diagnose and troubleshoot customer technical problems effectively
Identify patterns and contribute to product and system improvements
Senior Director, Customer Support
By Swooped At United States
Experience in Customer Success, Technical Account Management, and Professional Services are a plus
Equity or comparable benefits may be offered depending on the legal limitations
Worked asynchronously as part of a fully-remote, distributed team
Experience leading technical teams panning global time zones in a 24/7 model
Deep technical experience in the development workflow or other adjacent technical products within cloud, security, tooling, automation, etc.
Experience leading geographically distributed and culturally diverse teams
Customer Support Engineer Jobs
By Anyscale At , San Francisco, Ca $117,740 - $136,012 a year
Continuously improve the Customer Support process through process improvements and tracking, leveraging your team lead experience
Contribute to the development of support resources, including documentation and knowledge base articles
3+ years of experience in a technical role - either in customer support, software engineering, or similar
1+ years experience working with a major cloud provider (AWS, GCP)
Strong communication and interpersonal skills
Deliver outstanding technical support to our customers, ensuring a high level of customer satisfaction
Senior Support Engineer Jobs
By Decisions At Virginia Beach, VA, United States
Significant experience in software development and technical support roles, showcasing advanced problem-solving capabilities
Assist Tier 1 and 2 support engineers in addressing complex issues, sharing expertise and knowledge to drive faster resolution
Shall have at least five (5) years of specific software engineering experience related to front-end and back-end applications and/or data services
Shall possess experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex heterogeneous environments
Shall possess experience with automation and engineering tasks, data, infrastructure/operations, and security engineer tasks in various environments
Exceptional communication and collaboration skills, with a proven ability to lead and mentor technical teams
Customer Support Center Engineer
By Component Repair Technologies At Mentor, OH, United States
Manage the OMC process and use known data to create and write comprehensive, technical reports
Communication skills – college level reading (technical), writing (technical), and speaking English
General knowledge of shop procedures and technical processes (machining, welding, thermal spray, electroplating, inspection, bench, etc.)
Two/four-year technical degree (BS Mechanical, Aerospace, or related), or equivalent experience in a related industry
Three years turbine engine component repair experience
General knowledge of civil aviation regulations
Customer Support Engineer Jobs
By 15Five At United States
Queue management: No more than 5 in queue at the end of the day/ if not closing 20 cases a day
Responding promptly (within SLA requirements) to customer inquiries
Knowing our products inside and out so that you can knowledgeably answer product questions
Use problem solving skills and troubleshooting guides to isolate the issue
Respond to team questions and help teammates out when possible and knowledgeable
1-3 years of experience in high volume customer support, specifically SaaS
Customer Support Engineer Jobs
By DMW&H At Fairfield, NJ, United States
Bachelor's Degree in Electrical Engineering, Computer Engineering or related discipline, or equivalent experience.
Prior experience supporting customers through a variety of contact channels including chat, email, and phone is preferred.
Experience in controls design and project engineering in the material handling industry is preferred.
PLC Programming experience, preferably in Allen Bradley ControlLogix, PLC 5, and SLC 500 series PLCs preferred
Professional verbal and written English communication skills.
Use remote access tools and diagnostic utilities to aid in troubleshooting.
Customer Support Engineer Jobs
By Malvern Panalytical Ltd At , , De
Experience in the configuration of computer systems and software
3 years of experience in field service of analysis systems
Strong communication skills and goal orientation
Very good knowledge of spoken and written English
Experience in dealing with X-ray technology or optical measuring systems is a plus
Excellent language skills in German and English
Nanoanalysis Customer Support Engineer
By Oxford Instruments Plc At , , Ca $90,000 - $100,000 a year

Oxford Instruments Perks and benefits:

Customer Support Engineer, Diagnostics
By Revvity At , Remote
Incumbent must have excellent people management and motivational skills
Significant years experience in a related Customer Service Environment.
Excellent verbal and written communication skills; an additional language would be an advantage.
Organising routine maintenance allocated on a monthly basis.
Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Customer Support Engineer Jobs
By Michael Page At New York, United States
Experience working with SSRS and SSIS.
Experience with support and ITIL processes.
Knowledge of windows azure infrastructure.
Opportunity to work within a leading software service company|Competitive Compensation
An understanding of Level 1 and Level 2 Support.
Senior Director, Candidate & Customer Support
By Checkr, Inc. At Orlando, FL, United States
Build and manage all aspects of Checkr’s rapidly scaling Customer Support teams across our San Francisco, Denver, Orlando, and remote locations.
Collaborate with Marketing, Sales, Customer Success, Finance and Engineering teams to improve customer experience.
Experience building outsourced, global, and distributed remote support teams.
Define a delightful customer support experience, and the strategy to support it.
Drive efforts with product, engineering, marketing, and revenue teams to streamline post-sale Support and improve the customer experience at scale.
10+ years of leadership experience in an organization with a strong brand of outstanding customer service.
Senior Manager Customer Support
By Universal Music Group At Philadelphia, PA, United States
-5+ years Customer Support Management experience
-Collaborate with Fan Services Management team to track ands analyze fan issues
UMG eCommerce & Label Services is seeking an enthusiastic, detail-oriented Sr. Manager to join our
Strong communication skills, both verbal and written
-Exceptional leadership skills with the ability to coach and drive results
-Excellent follow-up skills and 100% follow through on commitments

Are you an experienced Senior Customer Support Engineer looking for a new challenge? We are looking for a motivated and experienced individual to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, resolving technical problems, and providing technical support. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

Overview:

A Senior Customer Support Engineer is responsible for providing technical support to customers. They are responsible for troubleshooting and resolving customer inquiries, providing technical advice and guidance, and ensuring customer satisfaction. They must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles.

How To Become an Senior Customer Support Engineer:

To become a Senior Customer Support Engineer, you will need to have a bachelor’s degree in computer science, information technology, or a related field. Additionally, you should have several years of experience in customer service and technical support. You should also have strong communication and problem-solving skills, as well as a strong understanding of customer service principles.

Senior Customer Support Engineer Skills:

• Excellent communication and interpersonal skills
• Ability to troubleshoot and resolve customer inquiries
• Knowledge of customer service principles
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Ability to work under pressure and meet deadlines

What is Senior Customer Support Engineer Knowledge?

• Knowledge of customer service principles
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and resolving customer inquiries
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Senior Customer Support Engineer Responsibilities?

• Troubleshoot and resolve customer inquiries
• Provide technical advice and guidance
• Monitor customer service software and tools
• Ensure customer satisfaction
• Document customer inquiries and resolutions
• Monitor customer service trends
• Develop customer service processes and procedures

What is Senior Customer Support Engineer Experience?

• Previous experience in customer service and technical support
• Experience in troubleshooting and resolving customer inquiries
• Experience in customer service software and tools
• Experience in customer service best practices

What is Senior Customer Support Engineer Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Several years of experience in customer service and technical support
• Strong communication and problem-solving skills
• Strong understanding of customer service principles

Senior Customer Support Engineer Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Courses in customer service and technical support
• Courses in customer service software and tools
• Courses in customer service best practices
What tools help Senior Customer Support Engineer work better?
• Customer service software and tools
• Knowledge management systems
• Automation tools
• Communication tools
• Project management tools
Good tips to help Senior Customer Support Engineer do more effectively?
• Listen to customers and ask questions to better understand their needs.
• Stay up to date on customer service best practices and trends.
• Utilize customer service software and tools to streamline processes.
• Follow up with customers to ensure their inquiries have been resolved.
• Document customer inquiries and resolutions for future reference.
• Develop customer service processes and procedures to improve efficiency.
Common Senior Customer Support Engineer interview questions?
• What experience do you have in customer service and technical support?
• How do you handle difficult customer inquiries?
• What customer service software and tools are you familiar with?
• What customer service best practices do you follow?
• How do you ensure customer satisfaction?
• How do you stay up to date on customer service trends?