It Business Process Analyst

Job Title: IT Business Process Analyst

Location: Remote

Duration: 12 Months

Type: Contract

Rate range: $40-$55/hr on W2

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We are looking for a Business Process Analyst to join our team! We are business advocates for creating a customer-focused culture through transformational change and continuous process improvement within the team and across the organization. We engage in cross-functional, high-visibility systems, process and integration projects, or other process improvement projects that align with the Company’s strategic goals.

What You'll Do:

This is a highly visible and influential role, driving organizational change, change management and process improvements. This is achieved by consulting with stakeholders to identify issues and processes that can be improved and scaled, creating new and improved existing instructional documentations that will be used by cross functional teams globally, developing strong working relationships and credibility with functional and IT business partners at all levels.

You will be reporting directly to our Process Specialist to lead and scale process change, bringing your experience and expertise to develop and be responsible for execution of project specific change strategies, change management and training plans.

You may also partner with and facilitate multi-functional project teams to analyze business processes to identify, document and drive policy, process and system improvements, defining the end state vision for new or acquired business models and leading projects to implement recommendations.

What You Need To Succeed:

• Equivalent practical experience, with 1-3 years of proven experience in Business Operations, Strategy, or Change management

• Previous experience in IT Hardware Asset Management, Hardware Deployment, Operations and process improvement projects

• Previous experience with Jira, Zendesk, or other similar software.

• Ability to analyze and document complex business processes.

• Ability to create process maps and flowcharts

• Proficient with word processors (MS Word, Google Docs) and spreadsheet applications (MS Excel, Google Sheets)

• Excellent communication, listening and interpersonal skills at all levels of the organization

• Strong ability to influence and partner with key stakeholders, generating credibility and trust

• Comfortable with different and challenging personalities; ability to handle difficult or sensitive situations with tact and professionalism

• Proven confidence and flexibility in dynamic environments with ability to adapt to shifting priorities

• Strong organizational, analytical, problem solving and multi-tasking skills with great attention to detail

• Must be passionate about process improvement, influencing teams to become customer oriented. Looks for continuous improvement, challenges the status-quo