Business Operations, Senior Manager

Marqeta is on a mission to change the way money moves. Our open API card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions, and manage payment operations in real time. Founded in 2010, Marqeta IPO’d in 2021 and has grown into a team of over 900 Marqetans in the US, UK, Canada, Singapore, and Australia.

The Senior Manager, Business Operations is a newly created role focused on improving our Product and Technology team’s ability to execute on strategic initiatives. This role will play a critical part in 1) budgeting and headcount processes for the organization 2) software capitalization program 3) Cost and operational efficiency improvements and 4) Workforce development. This role will also be heavily involved in planning and coordination activities for Annual (V2MOM) and quarterly planning cycles, business health metrics, people allocations/hiring and change management.

We work Flexible First. This role can be performed remotely anywhere within the United States. We’d love for you to join us!

What You’ll Do

• Drive product related initiatives as needed such as content curation for roadmap reviews, QBR’s and MBR’s
• Leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs.
• Identity process improvements and lead execution of cost saving projects
• Partner with cross-functional teams to drive planning alignment meetings to address tactical issues, dependencies, team status, production issues,
• Own the Product and Technology budget planning process and partner with the finance team to ensure a smooth and efficient process.
• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting as needed (to all stakeholders, team members, and interested parties)

What We’re Looking For

• BA/BS degree with 8 years of operations strategy, product operations, or business consulting working directly with customers or similar analytical roles that worked closely with product and engineering teams as well as directly with customers.
• Outstanding organizational, communication, and relationship building skills conducive to driving consensus
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation including intermediate SQL ability.
• Ability to master technical subjects and technologies relevant to the program.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• 5+ years of leading cross functional programs
• Familiarity with budgeting and headcount management - able to read a P&L

Nice-To-Haves

Master of Business Administration

• Certification with Six Sigma Methodologies or other process improvement certifications
• Experience with card transactions, identity, direct deposits/debits, ACH, or other money movement capabilities, risk management, and risk operation products.
• Experience working with financial reporting on the product level including P&L statements, Margin Analysis, or Software Capitalization
• PROSCI Change Management certification

Recruiter For This Role

• Kayla Osuna

Typical Process

• Application submission
• Virtual “Onsite” consisting of 5, 45 min - 1hr calls
• Offer!
• Recruiter phone call
• Hiring manager video call

Compensation And Benefits

• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Health insurance premiums paid 100% + coverage for dependents and pets
• Retirement savings program with company contribution
• Flexible time off – take what you need
• Monthly stipend to support our remote work model ()
• Free therapy sessions, financial coaching, and legal advice
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave

Visa Sponsorship

• We do not currently support any new sponsorship opportunities or sponsorship transfers for this role

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