Senior Associate Relations Specialist

** I am open to Pacific Northwest for this role!

The Associate Relations Specialist supports the day-to-day administration of associate relations activities for Victoria’s Secret Stores in the US and Canada. They provide an open line of communication to ensure policies, procedures and disciplinary actions are followed properly. They provide consultation with field leaders and associates to clarify and resolve issues by being a mediator and problem solver. Additionally, the AR Specialist gathers and reports out HR data points to identify trends to ensure alignment toward HR goals and company strategic imperatives.

Core Job Responsibilities

Associate Relations Investigations

• Coordinate intake, fact finding, documentation and recommended actions on associate investigations for assigned business region(s)
• Effective & timely processing of high-risk investigations and Ethics concerns
• Provide front line support as first point of contact for designated region(s) Associate Relations issues, approximately 5,000 field associates

Performance Management

• Provide guidance to field leaders and client groups on performance and policy administration and application
• Build leadership capability by providing coaching and feedback around handling of associate issues

Business Metric Tracking and Analytics

• Proactively identify trends within stores, districts, regions and/or by issue type to assist in diagnosing and recommending training opportunities
• Track and analyze HR Metrics to help move the business forward with trends and metric analysis

Desired Qualifications

• Ability to discern the root cause to a problem and identify a resolution for all levels of field leadership and HR
• Preferred location near a large city and close to an airport
• Ability to analyze situations, develop effective action plans and resolve issues
• Ability to identify trends in behaviors & issues and provide direct coaching in a way that will result in capability building for the field leaders and HR partners
• Min 5 years of Human Resources experience, 2 years Associate Relations experience preferred
• Strong interpersonal skills, both written and verbal with all levels inside the organization
• Bachelor’s degree preferred or equal experience
• Remote work, travel up to 30%
• Excellent analytical, and problem-solving skills