Sales Solutions Engineer Jobs

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

Malwarebytes is looking for..

A skilled, junior-level Security Engineer, based on the western half of the US, who can quickly analyze customer computing environments and implementation specifics in a short meeting with a prospect and identify and position the value of Malwarebytes solutions in delivering world-class Endpoint Protection and Incident Response capabilities.

What You'll Do:

As a Malwarebytes Junior Sales Engineer, you will be responsible for presenting Malwarebytes security solutions to prospective customers, creating and delivering demonstrations of the products, gathering customer technical requirements, creating evaluation test plans with customers, and then managing the evaluation process to a successful conclusion. You will work closely with customers as their primary point of contact for feedback and resolution of issues and will be the customers’ advocate for issues that require assistance from the Malwarebytes Engineering, Customer Success, and Support teams. Additionally, you will provide feedback to the Product Management team on feature requests and product enhancements communicated by our customer base. Some travel is required.

• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
• Establishes new accounts by identifying potential customers; planning and organizing sales call schedules.
• Answering questions and requests and providing technical and engineering information for products and services.

• Maintains professional and technical knowledge by attending educational workshops; reviewing publications; establishing personal networks; participating in professional societies.
• Remain abreast of federal, state, and local legal requirements by studying existing and new legislation; anticipate future legislation; advise customers on product, service, or equipment adherence to requirements; advise the customer on needed actions.
• Develops customer staff by providing technical information and training.
• Gains customer acceptance by explaining or demonstrating solutions that reduce cost while improving operations.
• Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.

• Contributes to team effort by accomplishing related results as needed.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

Skills You’ll Need to Have:

• Solid understanding of endpoint security, network/general security, and the Cybersecurity industry
• Minimum of 1-year experience in consultive sales or engineer or admin role (must be able to provide a technical demonstration of experience in the interview process)

• Excellent oral and written communications skills
• Ability to partner with internal resources outside of the department in a collaborative and advantageous manner
• Ability to research highly technical topics, combine various sources into one concise summary, and clearly and concisely explain technical details.
• Ability to work with diverse professional clientele with varying skill levels and technical experience/competencies
• Ability to plan, develop and execute product implementations

• Takes the initiative and approaches all tasks and projects proactively
• Excellent time management skills
• Must have a passion for your work and an ability to apply that passion to both daily tasks and larger projects
• Flexible and adaptable self-starter with strong relationship-building skills and a can-do attitude
• Effective problem-solving capabilities

• Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Intellectual curiosity, humility, accountability, and a positive approach
• Ability to prioritize and complete multiple duties with little to no supervision

Benefits and Perks:

• A great work environment that supports growth, development, and most importantly having fun!
• 401k + company match
• Employee Referral Bonus Program
• Open Time Off Policy
• Competitive salary
• An opportunity to do something great for yourself and the world
• Comprehensive medical, dental, vision, and life insurance coverage