Remote Insurance Customer Service Representative (Unlicensed) ($11.10 - $15.10 / Hour)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

LOCATION

Remote Work-at-Home

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

Commensurate

Benefits & Perks

REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Phone Interview

Position Overview

REMOTE INSURANCE CUSTOMER SERVICE AGENT (UNLICENSED)

We are hiring customer services agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services, and help find best solutions to meet their personal financial needs.

Mass Markets, an Hiring Company Company, is growing rapidly. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize systems and technology to complete account management tasks
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Comply with requirements surrounding confidential information and personal information
• Accurately document and process customer orders in appropriate systems
• Adhere to all attendance and work schedule requirements
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Follow all required scripts, policies, and procedures
• Escalate customer issues to the appropriate staff and managerial for resolution as needed

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• The ability to type swiftly and accurately (20+ words a minute)
• High school diploma or equivalent
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Strong team orientation and customer focus
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Excellent organizational, written, and oral communication skills
• Ability to multi-task, stay focused, and self-manage
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be 18 years of age or older
• Basic understanding of Windows operating system

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative suppo