Provider Enablement Senior Specialist

About The Role
Brightline brings virtual behavioral and mental health care to families, when and where you need it. We are seeking a Provider Enablement Senior Specialist who will join our Care Operations team to power our daily operations that enable members of our Care Team to provide the highest quality care to our members. You will support providers across all of our service lines (coaching, therapy, and psychiatry) with ensuring they have the things they need in order to provide care to their members. You are someone who loves resolving open tasks and checking items off your task list. Some of these tasks may include onboarding and offboarding providers, inputting and maintaining their schedules in our systems, responding to urgent requests, clearly communicating changes and updates to the care team, and maintaining our knowledge management system with the most up to date information on what providers need to do in specific situations.
Why You Are Excited About Us:

• Action Oriented: You will review and update policies and procedures at a set cadence and ensure these are reflected in provider onboarding materials and knowledge management systems.
• Drives Solutions: You will build strong Care Team relationships to gain insight into their needs and deliver improved Care Team-centric solutions that meet provider expectations.
• Communicates Effectively: You will provide leadership with weekly Care Team communications and disseminate policy and procedural updates to Care Teams and Member Support.
• Sense of Urgency: You will address daily urgent requests from Care Teams and Member Support.
• Optimizes Work Processes: You will actively contribute to the Care Operations team by sharing trends in requests made by the care team to inform performance improvement efforts.
• Cross-Platform Navigation: You will work across a variety of tools and systems seamlessly to update databases and execute on tasks including onboarding and offboarding providers, tracking provider schedule change requests, and implementing approved changes.

Why We Are Excited About You

• Healthcare experience and/or high-growth startup experience will help to success in the role
• You are mission driven and find fulfillment from enabling our providers to care for the families we serve
• You have a history of building strong rapport with your stakeholders in a way that instills trust and bridges gaps
• You enjoy task-based work and getting deep into the details
• You have 2-4 years of operational experience that demonstrates efficiency, optimization, and an interest in continuous improvement
• You have experience working with clinical providers or similar internal clients/stakeholders to enable workflows and improve processes

Total Rewards
Insurance:

• Medical + Dental + Vision + Disability + Life Insurance

Time off:

• 14 Paid Holidays + Flexible PTO + Sick Days + Parental Leave

Stipends/Reimbursements:

• Home Office Reimbursement
• Learning and Development Reimbursement
• Health and Wellness Stipend

Financial Wellness:

• 401k
• Stock Options

Community:

• Group workouts hosted by Brightline employees!
• Company wide meditations
• Remote, community-focused culture
• Company Offsites

Compensation Philosophy:

• At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range is $77,000-$115,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce
At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon. We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected.
About Brightline
Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive.
Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.