Enablement Content Specialist Jobs

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As an Enablement Content Specialist, you’ll work with a collaborative, cross-functional team of people across our Marketplace Services organization. Working dynamically with key players on the Client and Customer Experience teams, you’ll craft user guides, help center articles, urgent updates, and internal communications all with the goal of making sure our clients have the resources and information they need to utilize and optimize their relationship with our product. With one hand in technical writing, and another with a firm grasp of user legibility, this role strides the in-between of understanding (and explaining) how the machinery of our product works, while being able to translate that for a multitude of internal and external audiences.
What You'll Do

• Create, curate and publish learning content that effectively educates and empowers our fans, rightsholders, and SeatGeek team to use our products and tools successfully
• Contribute to business improvement initiatives and projects that support successful outcomes for Marketplace Operations
• Ongoing management of SeatGeek learning and self-service systems including access, organization, versioning, styling etc.
• Collaborate with internal teams globally at SeatGeek to identify learning content needs and respond to those with resources that meet the business need.
• Change management of existing learning content that reflects continual product and process changes. Ensure content is updated, accurate, consistent, and relevant.

What You Have

• Experience with implementing new learning content that supports increased effectiveness of our stakeholders
• The ability to project manage your tasks including prioritization, communication, scheduling, and organization
• Fluency in Salesforce, Confluence, Google Suite, Zoom Meetings, and Asana are a plus
• Exceptional written communication skills in English, with a strong ability to communicate context, application, and relevant details clearly and concisely
• Strong collaboration skills, plus an eagerness to learn new products and work closely with product & engineering teams
• 3+ years experience with creating learning content and platform documentation in an enterprise SaaS environment

Perks

• Annual subscriptions to Headspace, Ginger.io, and One Medical
• 401(k) matching program
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• Health, vision, dental, and life insurance
• Up to 16 weeks of paid family leave
• Equity stake
• Flexible PTO
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music
• A WFH stipend to support your home office setup

The salary range for this role is $45,000-$70,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!