Project Manager Ii, Enterprise

About Panorama

Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston office, or a hybrid option.

About The Role

We're looking for a Project Manager II, Client Experience to join our growing team and support client projects with best-in-class service. Could this be you? As a Project Manager II you will be leading project planning, management, and execution of Panorama’s client projects for survey delivery and integrations. You’ll put your project management skills to use to manage projects using established project management best practices and standards and ensure stakeholder alignment and engagement in the project life cycle. You’ll need strong organizational skills, thrive in a fast-paced and ever-changing environment, manage through influence and critical thinking to be successful. You’ll also need to plan, anticipate issues and communicate well.

Responsibilities

• You’ll make sure our clients receive the highest level of service across all communication channels.
• You will manage a portfolio of 5-12 or clients that sit within the Enterprise client segment.
• You’ll identify process inefficiencies and implement strategies for improvement.
• You will be a leader on the team by supporting some functional and cross functional strategic projects aligned with the CX and company wide goals.
• Your goal is to deliver projects on time, error-free, and in alignment with our client vision. You’ll enable delivery of projects, including, but not limited to, fully managing the complete lifecycle of multiple projects for clients.
• You’ll use PM tools such as the Panorama platform, Smartsheets, Salesforce.com, MS Excel, JIRA, and Asana
• You’ll mitigate risk by communicating project status, identify risks, issues and escalate early with all project team members and executive stakeholders as needed.
• Provide the best client experience and ensure projects are on track by collaborating cross-functionally with other stakeholders such as Account Managers, Tech Support, Survey Ops, Implementation Leads and Engineering.

Our Ideal Candidate Has

Superior project management and collaboration skills and experience

• 3+ years of project, or program management, experience in any environment
• Experience working on cross functional projects and support teams.
• Experience working independently and problem-solving on time-sensitive timelines.
• 4+ years of experience in public education; administrative experience a plus (preferred)
• 2+ years of project management experience in a SaaS environment (preferred)
• Bonus: Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe).
• Comfortable navigating difficult conversations with clients and internal team members.
• Comfortable working with high complexity, high touch clients and high revenue clients.
• Proven ability to manage a number of projects on tight deadlines with a high level of organization and accuracy.

Tech savvy and a quick learner

• Experience using Excel or other technical platforms to modify large data sets.
• Experience with learning new products, platforms, and environments; experience troubleshooting technical issues and using technology to improve processes.

Multi-client experience delivering for a high volume of clients and stakeholders.

• Experience building systems to increase efficiency in your work and/or building client delivery systems to make it them consistent and reliable.
• Experience in high growth organizations or the education industry are a plus

Base Salary: $81,000 - $108,000

The “Base Salary” range represents the low and high end of the anticipated salary range for this position across all US locations. The determination of this anticipated Base Salary range involves the consideration of many factors in making compensation decisions including but not limited to: unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs. Our anticipated Base Salary determination is just one component of Panorama’s competitive total rewards strategy that also includes annual bonus or commission awards, equity awards, as well as other region-specific health and welfare benefits.

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

#BI-Remote