Enterprise Associate Account Manager

The Enterprise Associate Account Manager will support the Account Management team in managing a portfolio of restaurant groups throughout the United States and Canada. S/he will focus on supporting customer engagement with the OpenTable software to ensure adoption after sale and installation are complete. S/he is charged with supporting a high client retention rate by maximizing customer satisfaction and driving deep utilization of OpenTable services. This person will serve as part of a trusted advisory team and support an escalation path for restaurants in the Enterprise portfolio. This role supports driving engagement, increasing reservation availability, and decreasing churn for large restaurant groups. You will work remotely, using phone, e-mail, webinars, and other methods to convey ideas, perform training and resolve issues.

The OpenTable Enterprise Account Management team is dedicated to maximizing each restaurant's revenue potential by utilizing best-in-brand front-of-house management and online reservation technology. We are looking for professionals who are passionate about the restaurant industry and want to feel good about the products they represent. The ideal candidate will have a working knowledge of sales, operations, and account management processes. We are looking for a self-starter capable of working as a team member on complex projects and keeping customers happy.

Essential Duties And Job Responsibilities

• Remain knowledgeable of, and adapt to, the company's solutions to facilitate sales and restaurant relations efforts.
• Educate restaurants about trends in the industry and offer unique insight.
• Leverage skills and client experience to continually evolve account management approaches and processes.
• Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce).
• Provide partners with data and reports to better run their operations
• Support the Account Management team in consistently meeting and exceeding retention, revenue, and other goals, as assigned.
• Support account managers to build upon existing high-level relationships
• Support account managers to manage and maintain restaurant relationships to ensure high retention of current clients.
• Provide follow-up with customers to ensure customer satisfaction.
• Maintain communication records & prepare productivity reports as required.
• Encourage customers to think differently about their business in ways that will help both parties achieve success.
• Serve as a liaison between the client(s) and appropriate company departments
• Support the Enterprise sales and operations teams as needed
• Support in providing customized product and operational presentations to existing customers.

Required Qualifications

• Ability to work across all U.S./Canadian time zones as needed.
• Capacity to grasp and learn complex concepts quickly and independently.
• Self-motivated with demonstrated ability to perform well under pressure and against bold goals and deadlines.
• Analytical and problem-solving skills to interpret data to drive business decisions.
• Knowledge of restaurant operations.
• Account management or equivalent experience.
• Proven ability to work across many departments to solve problems and achieve results.
• Experience using Salesforce or an equivalent CRM solution is a plus.
• Demonstrated success working in an unstructured and entrepreneurial environment.
• Excellent presentation skills; strong writing skills.
• University degree preferred.
• Ability to collaborate effectively with cross-functional teams within the company to ensure a seamless customer experience.
• Proficiency in Word, Excel, Google Slides, and online meeting solutions.
• Strong interpersonal and communication skills
• OpenTable software experience a plus.
• High-reaching, tenacious and results-driven.
• Aptitude for gathering and using data to inform and persuade others to make business decisions.
• Demonstrated success in building and maintaining business/customer relationships.
• Excellent organizational, documentation, and time management skills.
• Attention to detail in administrative responsibilities.

About OpenTable

OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 134 million diners per month via online bookings across approximately 60,000 restaurants.

Since its inception, OpenTable has seated more than 2 billion diners via online reservations, and seats more than 31 million diners each month! The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel!

Benefits and perks

• Generous retirement plans
• Flexible Spending Accounts
• Day off on your birthday
• Generous Paid Parental leave
• Flexible work-life balance
• 4 weeks of paid vacation
• Awesome health, dental and vision insurance plans

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.

The salary for this United States-based role is within the range of $70,000-$75,000, which may vary depending on factors such as external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, the position is eligible for additional compensation and benefits.