Enterprise Resources Planning Project Manager

Title: ERP Project Manager

Job location: Remote (Florida, Georgia, North Carolina, Virginia, Texas, Colorado).

Job Type: Full Time

Summary of Duties & Responsibilities:

The Customer Success Team Lead is responsible for helping our Clients maximize their return on investment post the initial implementation. This will include helping our clients leverage the latest versions of our software, expanding their use of the existing solutions or tailoring and integrating in order to increase the value that can be achieved from the company. You will work closely with our Clients and Client Managers to help them gain the maximum value from their investment.

This role will have experience in Customer Success, Client Management, Project Management and Business Consulting.

They will be result-oriented, self-starters with strong communication and project management skills engaging in a player manager role looking at new opportunities and service lines to maximize value.

You will also work closely with our delivery teams in supporting implementations when needed at key points in the implementation such as Conference Room Pilots, Training, Go-Live and Post Live support activities

Essential Functions:

Technical – Deep experience in working with Clients post implementation to maximize the value which can be derived from our knowledge and solutions

• Establish strong client relationships at the leadership level
• Encouraging further use of core features and providing information and training on any newly developed features through client engagements working closely with the Client Management and Delivery teams
• Establishing effective client upgrade cycle(s) to ensure early and continuous client engagement and delivery of services and value
• Establishing new or refining existing post implementation service offerings
• Responsible and accountable for successfully delivering on time, on budget with a high level of client satisfaction

Methodology – Deep expertise and knowledge in implementation standards, processes, policies and procedures

• Adhere to and support group processes, procedures, and standards in order to drive and guide a repeatable, reliable delivery of high-quality services
• Communicating lessons learned on any engagement
• Designing and working through engagement plans and processes to include: scheduling of key deliverables, resources required, roles and responsibilities, risks, issues and dependencies according to best practice standards
• Defining the scope, expectations, and engagement approach for services

Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative and high performing team

• Communicating tasks, timelines and logistics to internal and external team members
• Other projects and special initiatives as required
• Contribute to the growth and maturity of the Solutions Group
• Responsible and accountable for the level of quality, effectiveness and timeliness delivered by the customer success team
• Foster a culture of ownership and pride for delivering the highest levels of quality and excellence
• Producing regular and accurate progress reports for Client, Team and Leadership
• Demonstrate high level of transparency, communication and escalation when required with leadership
• Completion of engagement status reporting on a timely and regular basis
• Evangelize, support and embody the Company Mission, Strategy and Values

Skills & Competencies:

Need Solid to Advanced abilities for the items below:

• Accounting and Operations Knowledge and experience a plus, including Earned Value Management
• Ability to effectively operate with minimal supervision, whilst keeping leadership informed
• Proven success in applying experiential judgment to complex scenarios and risk profiles
• Flexibility and willingness to help in other areas as priorities shift
• Possess a drive towards forward progress and delivering results while taking responsibility
• Proven success in delivering simple to complex ERP related engagements
• Experience leading self-directed team members and experts in a fast paced, collaborative environment
• Excellent written, verbal communication and presentation skills
• Influencing and negotiating outcomes which meet both the Company and Client needs
• Proactively and transparently communicate challenges and successes to the leadership
• Ability to lead others and motivate with a positive and confident personal style
• Ability to empower project team members while building trust
• Bachelor’s degree required in finance, business or technology related area.
• Client management
• Proven success in managing the risks, opportunities and commercial aspects associated with project delivery
• Strong team player with ability to collaborate with all levels of the organization
• Experience managing both Cost Plus and Fixed Fee implementations
• Multi-tasker with ability to set and manage priorities
• Manage team in alignment with Company Mission, Strategy and Values
• Experience collaborating with multi-discipline teams
• Exhibit attention to detail

Education or Prior Work Experience:

• Bachelor's degree
• 7 years in Enterprise level Project Management.